Gene Moir
Lincoln,NE
Summary
Dynamic IT professional with extensive experience at TEKsystems, excelling in problem-solving and customer service. Proven track record in deploying and supporting hardware and software solutions, while effectively managing user data and assets. Skilled in Microsoft SCCM and adept at thriving in fast-paced environments, ensuring seamless operations and user satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
NSP End User Services Specialist
F2Onsite
03.2024 - 03.2026
- Coordinated and scheduled onsite customer service and PC support for hardware deployment modernization, collaborating with IT (EUS) team on multiple special projects.
- Image, use of Software Center and/or manual software. Backup and restore, deploy new PCs.
- Manage Active Directory to determine a new hostname add policies used for deploying new PCs.
- Responded to requests, tasks, and incidents; diagnosed and resolved complex issues, including specialized software configurations such as BCA, Banyon, and Imprivata service accounts.
- Verified user details and assigned assets in spreadsheets prior to deployment.
Global IT Operations Technician
TEKsystems
01.2020 - 12.2023
- Worked on computer deployment projects from a targeted refresh spreadsheet directly with Project Manager. Logged, tracked, and verified detailed user information for each asset assigned.
- Created and managed deployment ticket requests to initiate deployment process, monitored progress, and closed tickets upon completion.
- User Acceptance, Collecting device, and Removing assets from AD and SCCM. Followed standard IT Operations procedures (SOP).
- Coordinated data backup for users to OneDrive and shipped newly imaged laptops to home offices or onsite locations across United States.
- Assisted global users in setting up a new laptop over the phone or Teams from the old asset. New laptop remote users connect to the VPN. Users would log in Over VPN create their profile from the Ritchie Bros servers. Bomgar remote system in the new laptop to restore data from OneDrive.
- Diagnosed and resolved technical hardware and software issues.
- Investigate and use a knowledge base to find the correct solution.
- Created spreadsheets to keep track of laptops and iPhones inventory to be collected for lease returns back to vendor.
- Prepared, verified, and shipped imaged servers and laptops to Mexico, ensuring accuracy in scanning and palletizing.
Tech Ops Specialist ll
TEKsystems
09.2018 - 12.2019
- Delivered break/fix support for HP Windows 10 desktops/laptops and printer equipment, ensuring timely resolution of issues while maintaining high customer satisfaction.
- Executed backup/restore processes, prepared, and deployed systems during Windows 7 to Windows 10 migration, including support for Windows 10 applications and Outlook.
- Managed Microsoft System Center Configuration Manager (SCCM) to install various proprietary software.
- Documented, tracked, escalated, and resolved incidents and service requests using corporate IT service management (ITSM) tool to ensure optimal service delivery.
- Asset tag inventory control, updated logs to retired computer equipment disposal properly.
- Contract at Ameritas Life Insurance
Education
Network+, Security+, CCNA -
Integrated Digital Technologies
Burbank, CAAssociate Degree of Electronics - Technology
National Education Center
Commerce, CASkills
- Customer service
- Decision-making
- Problem-solving
- Conflict resolution
- Time management
- Written communication
- Verbal communication
- Independent work
- Fast-paced environment
- Patience
- Tolerance
Certification
- OMNI Training Corps. – Class-2 Wiring, Through Hole, SMT Soldering
- CompTIA: A+, Network+
- Dell - Desktop/Laptop/Server, HP - Desktop/Laptop, Lexmark Printer, Lenovo
- Microsoft: MCP
- ITIL: Foundation 2014
- Best in Government Award, Recognition for providing outstanding customer service within USCIS, 2016
- Recognition from Ann Fandozzi, Chief Executive Officer of Ritchie Brothers, Commendation for exceptional customer service during the COVID-19 pandemic, 2020
- CHI - Your Work Stands Out/Together we go further - accolades from the Surgical Access Team
Computer Software
- Microsoft Windows: 11/10/7
- Microsoft Office: 365/2019/2016
- Google: DOCS, SHEETS
- Ticket Systems: ServiceNow, RemedyForce, Clearvision, TrackIt
Timeline
NSP End User Services Specialist
F2Onsite
03.2024 - 03.2026
Global IT Operations Technician
TEKsystems
01.2020 - 12.2023
Tech Ops Specialist ll
TEKsystems
09.2018 - 12.2019
Network+, Security+, CCNA -
Integrated Digital Technologies
Associate Degree of Electronics - Technology
National Education Center