Gene Neal
Martinsville,IN
Summary
Highly motivated with background in retail sales, with 20 years experience as an Automotive Technician, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Associate
Speedway Automotive
Indianapolis, IN
09.2024 - Current
- Provided information about product functionality, pricing structures, and availability status.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of vehicle features and options.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide availability and pricing information.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
- Computed purchases and received and processed cash or helped with finance options.
- Used technology resources to assist customers in locating and selecting items.
- Built and maintained relationships with peers and upper management to drive team success.
- Greeted customers to determine wants or needs.
- Utilized various software and tools to streamline processes and optimize performance.
Sales Associate
Falcone Automotive
Indianapolis, IN
02.2014 - 09.2024
- Answered customer inquiries regarding vehicle features, pricing, and availability.
- Maintained up-to-date knowledge of store merchandise and policies.
- Placed special orders or located vehicles at other locations and secured trades.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed routine maintenance and repair.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Reviewed work orders to determine the nature of problems reported by customers before beginning repairs.
- Maintained certifications and completed training on systems and components.
- Conducted comprehensive safety inspections of vehicles prior to any repairs being made.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Conducted test drives before and after repair services.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Troubleshot electrical systems to isolate faults in wiring harnesses or other components.
Automotive Technician
Royal on the Eastside
Bloomington, IN
11.2009 - 02.2014
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Completed standard inspections to assess wear and damage to vehicles.
- Repaired, replaced and adjusted brakes.
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Reviewed work orders and discussed with supervisors.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Evaluated, repaired and aligned vehicle suspensions.
- Maintained certifications and completed training on systems and components.
- Tested engine, safety and combustion control standards to comply with state vehicle requirements.
Automotive Technician
Duke Gold Speedway
Indianapolis, IN
01.2003 - 11.2008
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Completed standard inspections to assess wear and damage to vehicles.
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Reviewed work orders and discussed with supervisors.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Maintained certifications and completed training on systems and components.
- Kept detailed records of repairs, labor involved and parts used.
- Adhered strictly to company policies concerning quality control standards.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
Education
High School Diploma -
Martinsville High School
Martinsville, NJ05-1991
Skills
- Diagnostic assessment
- Troubleshooting and Diagnostics
- Electrical repair procedures
- Customer service
- Sales training
- Customer needs assessment
- Excellent people skills
Certification
- Factory trained Volkswagen and Subaru Technician.
- Veteran.
Timeline
Sales Associate
Speedway Automotive
09.2024 - Current
Sales Associate
Falcone Automotive
02.2014 - 09.2024
Automotive Technician
Royal on the Eastside
11.2009 - 02.2014
Automotive Technician
Duke Gold Speedway
01.2003 - 11.2008
High School Diploma -
Martinsville High School