Gene Ramage
Fisherville,TN
Summary
Accomplished Operations Manager with over 22 years of experience driving business performance through strategic planning and operational efficiency. Expertise in process improvement methodologies, project management, and fostering collaboration to achieve organizational goals. Proven ability to identify improvement areas and implement changes that enhance productivity and team development.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Manager
Rentokill Terminix
11.2019 - Current
- Increased accountability and performance by empowering staff to own responsibilities.
- Conducted performance reviews, developed action plans for improvement consistently.
- Streamlined inventory operations, ensuring timely and accurate delivery of goods.
- Enhanced customer satisfaction by promptly addressing concerns through effective communication.
- Facilitated interdepartmental collaboration by establishing clear communication channels.
- Managed project budgets effectively, ensuring timely completion within financial constraints.
Service Manager
Terminix International
01.2004 - 10.2019
- Resolved customer complaints, enhancing satisfaction and loyalty through effective communication.
- Engaged with customers to assess service needs and provide tailored solutions.
- Transformed escalated complaints into retention opportunities, ensuring continued patronage.
- Hired and trained service staff, driving team performance towards business objectives.
- Analyzed service reports, identifying key areas for operational improvements.
- Managed technicians, ensuring timely project completion and high-quality results.
Termite Technician
Terminix International
07.2002 - 01.2004
- Enhanced equipment reliability through regular maintenance and timely repairs.
- Achieved safety compliance by adhering to regulations and using protective gear.
- Minimized client property damage during inspections and treatments with careful handling.
- Improved team efficiency by discussing field challenges in regular meetings.
- Eliminated termite infestations through detailed inspections and targeted treatments.
- Reduced callbacks by precisely following chemical treatment guidelines and protocols.
Education
Bachelor of Science - Phys. ED
University of Memphis
Memphis, TNHigh School Diploma -
Kingsbury High School
Memphis, TN05.1997
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Planning and Implementation
- Staff Training
- Policies and procedures implementation
- Employee Motivation
- Staff Development
- Goal Setting
- Interpersonal Communication
- Inventory Control
- Health and safety compliance
Certification
- Licensed WDO/GRC TN
- Certified- WDO/GRC MS
Timeline
Operations Manager
Rentokill Terminix
11.2019 - Current
Service Manager
Terminix International
01.2004 - 10.2019
Termite Technician
Terminix International
07.2002 - 01.2004
Bachelor of Science - Phys. ED
University of Memphis
High School Diploma -
Kingsbury High School