Gene R. Price
College Station
Summary
Dynamic IT leader with extensive experience at Texas A&M, excelling in AV project management and cloud services administration. Proven track record in budget management and troubleshooting processes, driving successful upgrades and implementations across multiple locations. Adept at leading teams and fostering collaboration to achieve operational excellence in video streaming technologies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Director IT
Texas A&M
03.2020 - Current
- Responsible for Budget and AV system Upgrades for 9 locations statewide
- Manages AV Call Processing back office including Tandberg, Cisco, and VMware services and applications
- Responsible for managing multiple AV projects across the state
- Responsible for AV call metrics and reporting management
- Managed statewide AV scheduling system
- AWS Cloud Services AWS and Google
- Video Streaming Technologies
- Certified Crestron System Design Manager
- Supervise statewide video network services including video conferencing and recording applications.
- Utilize Crestron, AMX, Cisco Expressway, Cisco CMS, TMS, 8710, Biamp Audio, Crown, Mediasite Recorders and VMware servers.
- Administer trouble ticketing process used ServiceNow have migrated to Team Dynamics TDX
- Responsible for departmental change management.
- Manage statewide classroom tracking system called Roomtraq.
Director of Engineering
Clarus Broadband
04.2019 - 03.2020
- Managed Network Operations Center (NOC) developed standards and policies for troubleshooting and truck rolls.
- Supervised engineering and software development.
- Developed project management and tracking processes.
- Coordinated weekly team meetings.
- Developed support models based on previous NOC experience.
Inside System Engineer
Polycom
01.2019 - 04.2019
- Worked with Cloud Services including AWS, Google, Zoom, Blue Jeans
- Designed video streaming services for customers
- Supported Polycom/Plantronics customers on design and installation of video conferencing systems, system design and fulfillment.
- Provided Pre and Post sale support for layer 2/3 networking OSPF and BGP assignments.
- Designed Plantronics PMP reporting tools along with Polycom PDMS, content sharing tools and services.
- Worked with customer MPLS networks along with firewall transversals, VPN connectivity, NAT and LDAP.
Network Operations Manager
Atlantic Broadband
06.2017 - 10.2018
- Built and Managed Hosted Voice Installation team covering entire ABB footprint.
- Worked with Carrier NOC on developing SLAs, ticket tracking systems, Developed MOP procedures for Fiber surveys and deployments.
- Developed site survey standards for single mode, multimode fiber, SFP requirements, rack assignments.
- As built drawings, IP assignments, post install photographs, worked with vendors on circuit assignments and handoffs.
- Managed trouble and maintenance ticketing processes.
- Worked with IDT and Edgewater product as primary hosted solution.
- Manage site surveys, pre-installs, installs and contractor support.
- Supervised fiber commercial installation team covering metro and direct internet access for all markets.
- Responsible for training, and man power requirements.
- Managed company maintenance calendar for all products run weekly call with all departments covering maintenance activity and impact.
- Ran weekly trouble ticket call with all departments.
- Wrote operational plans for offering hosted voice outside the ABB footprint.
Network Operations Manager
COX Communications
09.2012 - 06.2017
- Managed cloud services AWS, Google, CDN (Content Distribution Network)
- Managed fiber design and implementation teams with multimode and singlemode fiber, SFP management, rack assignment, A to Z colocation patch panel assignments, as built drawings, fiber utilization and availability, MOP design and tracking.
- Directed weekly MOP review meetings covering site preparation, step by step implementation procedures with screen shots, customer impact, and rollback procedures.
- Manage 23 employees covering Video, Data and Fiber Transport teams for Roanoke Market and statewide voice operations. Operations including 3-DMS100, Broadsoft VoIP, Cisco BTS, SONUS, least cost routing, SS7 signaling.
- Currently offer IPCentrex, VoIP, Video, High Speed Data. 860MHz plant offering SD and HD services, Ad Insert, EAS, Seachange/Concurrent VOD, ROVI EPG, Arris SDV. Motorola DAC platform.
- Metro transport for business is DWDM, SONET and Ethernet ALU fiber, residential is HFC. CMTS is Cisco 3G60.
- Supported Cisco Trio 6 DVR set top box as well as Motorola series set tops and Harmonic NSG's supporting 208 NODES.
- Oversaw daily technical management including ongoing maintenance, communication with other departments, troubleshooting bridges.
Director of Video Engineering
Optimum West/Cablevision
08.2011 - 09.2012
- Team Managed Cloud storage AWS, Google for video streaming services
- Managed Video Operations team covering 4 states and over 55 headends.
- In charge of for video engineering and implementation. Including: Video On Demand services and implementation.
- Oversaw Top Box engineering and deployment.
- Arris DACs operations and maintenance.
- Managed trouble ticketing process, market upgrades, fiber management and deployment.
- Directed team of 15 engineering including contractors.
- Responsible for setting on call rotation and running outage bridges.
Education
Bachelor of Arts - Business Administration
Averett University
Danville, VASkills
- Budget management
- AV project management
- Video streaming technologies
- Troubleshooting processes
- Cloud services administration
- Network operations management
Certification
- PMP
- Six Sigma Greenbelt
- ARRIS Switched Digital Video
- CBR8 CMTS
- NEAX 2400
- Tadiran Coral
- Nortel Meridian/SL1
- Hitachi HCX 5000
- Motorola CP1000
- Motorola Digital headend
- Motorola B1 Video Server
- Cisco DNCS
- Minerva Middleware
- Video Encryption
- Video Monitoring
- Crestron Design Certification
- Ruckus Wireless Design
- Cisco Video Design and Deployment
- Broadsoft VoIP Design and Installation
- Large Project Management with BellSouth
- NEC
- Optimum
- COX Communications
- Atlantic Broadband
Timeline
Assistant Director IT
Texas A&M
03.2020 - Current
Director of Engineering
Clarus Broadband
04.2019 - 03.2020
Inside System Engineer
Polycom
01.2019 - 04.2019
Network Operations Manager
Atlantic Broadband
06.2017 - 10.2018
Network Operations Manager
COX Communications
09.2012 - 06.2017
Director of Video Engineering
Optimum West/Cablevision
08.2011 - 09.2012
Bachelor of Arts - Business Administration
Averett University