Self-disciplined manager with demonstrated success in leading tactical operations. Skilled in crisis management, personnel supervision and mission execution with mastery of advanced flight protection systems and equipment. Strong emotional intelligence and committed to successfully handling stress in high-pressure situations.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work History
Air Force Junior Reserve Officer Training Corps Instructor
Wilson County School District
4 2021 - 6 2023
Managed and Prepared lesson plans to facilitate instruction to 100 students on leadership, drill, and citizenship
Improved delivery of educational material by attending professional seminars; implemented strategies to help improve student learning
Designed and maintained database to track students training progression to plan and forecast future training needs
Emphasized teamwork and community involvement by organizing volunteer activities throughout local community; promoted character development and leadership skills
Developed and published marketing material to recruit potential Cadets to join program; increased corps candidate selection by 50% in one year Identified family and social problems amongst assigned students; implemented after-school counseling and activity sessions to provide moral support; increased quality of life for 10 students
Performed cost comparison analysis on training equipment and new uniform items; significantly reduced supply cost by 20%
Utilized automated data systems to retrieve student progress reports; created spreadsheet to monitor progress of low performing students; implemented study time to increase scores
Managed unit's Automated Data Processing Equipment account valued at $200K; provided 100% equipment accountability with zero discrepancies Enforced school disciplinary policy; facilitated at-risk student meetings to help alleviate criminal behavior
Counseled and mentored cadets on personal conduct and good citizenship; efforts decreased harassment and bullying amongst students in program
Identified student who made suicidal ideations; student received proper medical care; successfully returned to classroom environment
Participated in frequent communication with outreach organizations to provide services to families in need
Collaborated with School Resource Officer and Administration to minimize foot traffic during lunch breaks; 25% decrease in delinquent behavior within 1 month after implementation
Assisted school administration before and after school in safely disembarking students from bus to building, ensured safe environment for students Trained in de-escalation training; collaborated with driver minimize and decrease delinquent behavior amongst bus riders Responded to medical emergency with bus driver; escorted students off bus; maintained communication with school secretary on status of emergency response personnel; driver safely transported to medical facility
Conducted risk assessments to identify potential hazards, implementing mitigation strategies as needed for enhanced safety measures during physical exercise or operations
Initiated community outreach efforts that fostered positive relationships between students and local communities.
Executive Assistant
United States Air Force
09.2019 - 04.2021
Planned and executed work center administrative support; managed surge of personnel performance evaluations and awards for 211 employees Regulated 121 high visibility projects for 9 work centers; Ensured deployment of equipment valued at $144 million dollars in support of Special Operations Missions Streamlined active duty and reserve travel program, activated afterhours DTS processing; members paid 50% faster
Government Travel Card delinquency rates decreased by 25% Managed Government Travel Card Program; secured and tracked $250K in critical assets; resolved $50K in overpayments, resolved 6-month aged travel disputes
Addressed and responded to incoming correspondence with various office automation and reporting tools to support effective office operations
Participated in frequent communication with various installation support agencies; human resources and finance office to resolve personnel issues involving military and civilian members
Facilitated Task Management System task; disseminated taskings to 6 flights; 200 tasks completed, 100% on time rate
Organized files, developed spreadsheets, produced reports, prepared edited and uploaded documents for coordination
Managed day-to-day calendar and daily schedule for unit commander; Limited task duplication for 4 personnel and 2 offices Maintained training records utilizing Task Management Tool; enforced Unit Training Policy; decreased formal school cancellations by 30% Tackled and manpower and training issues while maintaining professional administrative discretion
Coordinated 60 customer-facing webinars; including developing relationships with key leaders; tracked attendance and post-webinar follow up on commitments and request during squadron briefings
Drug Demand Reduction Trusted Agent: coordinated with DDR office to schedule 60 specimen samples; fortified mission readiness
In-processed newly assigned personnel; facilitated newcomer briefings to inform members and family members on Family Readiness and Community Service Programs and resources
Developed & Managed Deployed Spouses support group; conducted assessments to determine individual needs; connected with local organizations to provide quality of life resources
Screened calls and emails and initiated actions to respond or direct messages for leadership
Supported business and hospitality needs of temporary-duty members and staff during training events.
Protocol Specialist
United States Air Force
01.2019 - 09.2019
Analyzed, evaluated, and implemented planning of all official/social functions and events; applied thorough knowledge of analytical and evaluative methods and techniques with broad knowledge of principles Planned, coordinated, and implemented high level military/civilian visits to support command Leadership and Management Program Advised Wing Leadership on multiple events compromised of change of commands, retirement ceremonies, conferences, civic functions, flag placement, and order of precedence procedures Coordinated with various installation organizations to include Transportation, Marketing, Security Forces, Public Affairs, Lodging and various off-base establishments to ensure protocol plans were executed according to guidance Airshow committee leader, researched cost analysis; ensured financial data flow to Air Force finance agencies error free
Collaborated with partner nation agencies to plan special events; managed briefings and PowerPoint to support phases of event production Oversaw Military Wing Air Force Ball Committee; led 20-person team in planning/setup/teardown; event attended by 300 US/UK military and civilian personnel
Organized logistics/vendors for annual Tree Lighting Ceremony/Winterfest; ensured successful event 1K+.
First Sergeant
United States Air Force
04.2016 - 01.2019
Directly assisted unit commander in helping personnel with managing health, morale and welfare and provided status reports to support agencies
Led base holiday relief drive; unified 7 local organizations; collected 100 toys and raised $2K in support of families in need
Developed, administered programs to improve quality of life for 500 military and civilian personnel and their dependents
Supervised and maintained personnel administrative data; training records and readiness reports to analyze and develop solutions to solve problems Promoted and enforced directives of commanders to maintain unit consistency and effectiveness; Advised commander on all issues related to enlisted members and current needs
Communicated action plans for problem areas; Coordinated emergency medical treatment and support assistance for alcohol and drug dependency, sexual assault, and child abuse victims Drove design strategies for manpower and retention; managed staffing data analysis to match qualified personnel with position vacancies throughout the organization
Supported annual Equal Opportunity and sexual assault training programs by preparing correspondence materials and coordinating briefings and meetings
Operation Yellow Ribbon Team Leader: rallied 10 volunteers to serve 100 deployed family members essential items
Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps
Compiled weekly data analysis for at-risk/suicidal personnel; monitored support care and progress; increased return to duty status to 90%, during and after transfer
Coordinated investigation services for sexual assault victims, secured temporary housing for perpetrator; managed compliance for protective orders and provided educational, financial and transportation support for victims
Collaborated with family support agencies to provide information on family readiness resources to newly assigned personnel.
Aircrew Flight Equipment Technician
United States Air Force
06.2011 - 04.2016
Maintained repair logs to document all corrective and preventive aircraft maintenance.
Stored and disposed of hazardous materials based upon environmental standards.
Minimized potential hazards by identifying and addressing risks associated with outdated or damaged flight equipment components during routine inspections.
Demonstrated commitment to safety and compliance by consistently adhering to established protocols, regulations, and guidelines for flight equipment handling, storage, and maintenance.
Collaborated with other technicians to develop new strategies for enhancing equipment maintenance processes, resulting in increased reliability and longevity of gear.
Improved overall crew readiness by conducting comprehensive pre-and post-flight briefings on equipment usage and safety procedures.
Protocol Specialist
United States Air Force
03.2009 - 06.2011
Served as advisor to 11th Air Force Commander on all protocol matters; Responsible for meet/greet for Generals & Distinguished Visitors Planned/managed Protocol Unit functions and visits for senior military and civilian leaders and foreign officials; coordinated vendors, timelines and ORF budget for social events during high level visits
Researched and provided biography data on visitors, schedules, and flight information, reporting times/places, changes to schedules; Upon approval of itineraries, coordinated all final arrangements
Planned/Managed 20+ Squadron, Group and Wing Change of Command ceremonies; Prepared itineraries, observed rehearsals, inspected facilities, and monitored progress of special event preparations
Managed $10K in Official Representation Funds (ORF), coordinated with Finance Budget Officer, Legal Office, and other agencies to ensure proper use and management of funds
Directed over $5K in Special Morale and Welfare Funds (SM&W) during Distinguished Visitor visits
Facilitated weekly staff meetings; Ensured video and sound checks were completed prior to meetings to ensure seamless cross-talks during strategic planning
Executed over $20K in end of year Operations and Maintenance Funds (O&M); Increased office effectiveness by 50% by procuring automation software programs to adhere to changes in technology
Collaborated with Wing Legal Office on understanding of legal concepts and principles; Briefed Office Personnel and Command Staff to ensure governing policies were adhered to
Managed Pacific Air Forces Largest Government Purchase Card program; Coordinated with 7 agencies to execute 100% of $15K budget allowance Resolved protocol issues with diplomacy, fostering positive relationships between stakeholders
Facilitated smooth transitions between events by preparing detailed itineraries for visiting dignitaries and guests of honor
Cultivated professional relationships within the protocol community through networking opportunities at conferences or workshops.
Material Management Specialist
United States Airforce
06.1997 - 03.2009
Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Moved shipment materials to and from designated areas using lift and hand trucks.
Improved supply chain efficiency, coordinating with suppliers and transportation providers to ensure timely deliveries.
Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Spearheaded inventory reduction initiatives, identifying slow-moving and obsolete items for disposal or repurposing.
Collaborated cross-functionally with production teams to align material availability with production schedules, minimizing downtime.
Streamlined warehouse operations for increased productivity by optimizing storage layouts and material handling processes.
Handled day-to-day shipping and receiving overseeing more than 100 packages per day
Education
Bachelor's Degree -
Liberty University
Lynchburg, VA
10.2018 - 05.2020
Skills
Ability to work under pressure
Communication and Interpersonal
Attention to detail
Organization Skills
References
Mark Natividad, (310) 427-9192, mark.natividad.2@us.af.mil
Don Keen, (808) 351-6384, carlton.keen@gmail.com
William Hannah, (252) 315-3957, william.hannah@wilsonschoolsnc.net
Angela Lowman, (208) 869-4929, angie.brown@hp.com
Timeline
Executive Assistant
United States Air Force
09.2019 - 04.2021
Protocol Specialist
United States Air Force
01.2019 - 09.2019
Bachelor's Degree -
Liberty University
10.2018 - 05.2020
First Sergeant
United States Air Force
04.2016 - 01.2019
Aircrew Flight Equipment Technician
United States Air Force
06.2011 - 04.2016
Protocol Specialist
United States Air Force
03.2009 - 06.2011
Material Management Specialist
United States Airforce
06.1997 - 03.2009
Air Force Junior Reserve Officer Training Corps Instructor
Staff Action, Joint Planning and Operations at US Europe Command / US Southern CommandStaff Action, Joint Planning and Operations at US Europe Command / US Southern Command