Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gene Tsai

Westport,CT

Summary

I have spent my professional career mainly in customer services and molding future generations. During my time in customer services I brought many customers back to the location and had them ask for me by name. I provided my services in a professional manner while making the customers feel comfortable, due to this the UPS store that I had worked with won awards for grossing 1 million in revenue. Also during my time at Banana Republic I had the chance to work with regional managers in creating floor layouts and styling mannequins to show case the newest rollouts. As an English teacher in Taipei I communicated to students and helped them understand english with a basic proficiency in Chinese. I created lesson plans and had a positive relationship with my students. As someone who has not followed the mainstream career path, I have spent my time post High School figuring out what skills I have and how to to expand on them. The culmination of my work experience shows that my strengths are public speaking, interpersonal relations, and adaptability.

Overview

8
8
years of professional experience

Work History

English Teacher

Nanshan High School
04.2020 - 11.2022
  • Worked with grades kindergarten - 9th grade
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
  • Kept classroom organized, clean and safe for students and visitors.
  • Made classes fun and interacting.
  • Developed innovative lesson plans to engage students in English language learning.

Sales Associate

The UPS Store
07.2017 - 02.2020
  • Greet customers, weigh packages and help select appropriate shipping options
  • Answer customer inquiries interpersonal/phone and track packages
  • Open and close store daily.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate/Cashier

Banana Republic
03.2015 - 07.2018
  • Greet and assist customers in finding products of their choice
  • Communicate politely with customers to learn their about their fashion interest.
  • Maintain store and shelf display
  • Keep shelves well stocked
  • Work as cashier, proficient with POS.
  • Assisted customers in answering questions and fulfilling requests.
  • Commuted to flagstaff store in NY to set up for new rollouts and promotions to be nationwide standard.
  • Helped customers complete purchases, locate items, and join reward programs

Education

Bachelor of Science - Biomedical Sciences

Arizona State University Online Program
Tempe, AZ
11.2024

Associates in Psychology -

Norwalk Community College
Norwalk, CT
2020

Bachelor of Business - Finance

University of Alabama
Tuscaloosa, AL
2018

GED -

Staples High School
Westport, CT
07.2014

Skills

  • TEFL and TESOL Certificate (Certificate in Teaching English in Foreign country)
  • ISSA Certified Personal Trainer
  • CPR certified
  • Completed EMT certification course
  • Public speaking
  • Classroom management
  • Child development

Timeline

English Teacher

Nanshan High School
04.2020 - 11.2022

Sales Associate

The UPS Store
07.2017 - 02.2020

Sales Associate/Cashier

Banana Republic
03.2015 - 07.2018

Bachelor of Science - Biomedical Sciences

Arizona State University Online Program

Associates in Psychology -

Norwalk Community College

Bachelor of Business - Finance

University of Alabama

GED -

Staples High School
Gene Tsai