GENE WESTROPE
Plano,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Terminal Manager
Pinnacle Logistics
05.2023 - Current
- Partnered with vendors and suppliers to effectively manage and budget.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Attended weekly development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Operations Manager
UPS
02.2022 - 10.2022
- Managed next day air operation that handled $150 million worth of services quarterly, consisting of 15 supervisors and 200 employees for DFW airport/hub
- Reviewed P&L statements and analyzes operational bottlenecks, leading to a 13% reduction in labor costs
- Established development plans and mentoring guidelines to create greater leadership amongst teams
- Developed contingency plans to keep operation moving while reducing service failures averaging savings of $11,000 weekly
- Worked with vendors to establish contractual agreements to aid operation and establish schedules
- Created safety initiatives to reduce injuries and increase safety awareness, reducing overall injuries by 28%
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Air Operations Supervisor
UPS
08.2014 - 02.2022
- Handled employee training and compliance to meet FAA, TSA, OSHA, and UPS standards
- Routinely audited to ensure compliance with safety and operational procedure
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Completed weekly payroll for 140 employees, overseeing all payroll submissions and corrections for my operation
- Interceded between employees during arguments and diffused tense situations.
- Managed internal operational standards and productivity targets.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Motivated and trained employees to maximize team productivity.
Education
Bachelor of Arts - Business Administration
California State Polytechnic University
Pomona12.2018
Associate of Science - International Business
Mount San Antonio College
Walnut, CA06.2015
Skills
- Data Analysis and reporting
- Key Performance Indicators (KPIs)
- Inventory Control
- MS Project
- Tableau
- Written and verbal communication skills
- Policy and Procedure Implementation
- SAP
- Workflow Planning
- Project Management
- Supply Chain Distribution
- Six Sigma Green Belt
Timeline
Terminal Manager
Pinnacle Logistics
05.2023 - Current
Operations Manager
UPS
02.2022 - 10.2022
Air Operations Supervisor
UPS
08.2014 - 02.2022
Bachelor of Arts - Business Administration
California State Polytechnic University
Associate of Science - International Business
Mount San Antonio College
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