Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Genea Williamson

Summary

Experienced with patient care, medical support, and maintaining health records. Utilizes effective communication and empathy to support patient wellbeing. Knowledge of basic medical procedures and safety protocols, ensuring clean and safe environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Crew Member

Dunkin' Donuts
09.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Customer Service Representative

Wegmans
10.2021 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Nursing Assistant

Holy Spirit Hospital
04.2022 - 08.2023
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.

Education

Bachelor of Science - Nursing

University of Pittsburgh At Bradford
Bradford, PA
04-2026

Skills

  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Patient care
  • Basic life support
  • Vital signs monitoring
  • Recording vital signs
  • Direct patient care
  • Mobility assistance
  • Infection control
  • Catheter care
  • Medication administration
  • Medical terminology
  • HIPAA
  • Specimen collection

Certification

  • BLS - Basic Life Support

Timeline

Crew Member

Dunkin' Donuts
09.2023 - Current

Nursing Assistant

Holy Spirit Hospital
04.2022 - 08.2023

Customer Service Representative

Wegmans
10.2021 - 04.2024

Bachelor of Science - Nursing

University of Pittsburgh At Bradford

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Genea Williamson