Geneeka Mae Dizon
Tarlac City
Summary
Dynamic Workforce Real Time Analyst at Foundever with expertise in scheduling optimization and workforce management. Proven track record in enhancing service delivery through data analysis and strategic collaboration. Skilled in forecasting accuracy and committed to maximizing customer satisfaction, leveraging strong communication abilities to drive operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Workforce Real Time Analyst
Foundever
07.2022 - Current
- Monitored real-time workforce metrics to optimize staffing levels and enhance service delivery.
- Analyzed data trends to identify performance gaps and recommend adjustments to schedules.
- Collaborated with management to implement workforce strategies that improved operational efficiency.
- Developed and maintained reporting dashboards for real-time performance visibility and decision-making support.
Customer Relationship Officer
Sitel
06.2021 - 05.2022
- Supported team efforts in maintaining customer satisfaction through effective communication and service delivery.
- Learned company systems for tracking customer interactions and managing feedback efficiently.
Customer Relationship Officer
Sutherland Global
01.2020 - 03.2020
- Assisted customers by addressing inquiries and providing information about products and services.
- Engaged with customers via multiple channels, ensuring prompt responses to their needs.
- Managed customer relations on ongoing basis to maximize customer retention.
Education
High School Diploma -
Tarlac National High School
Tarlac City, Philippines07-2018
Bachelor of Arts - Financial Management
Tarlac State University
Tarlac City, Tarlac 09-2023
Skills
- Scheduling optimization
- Forecasting accuracy
- Workforce management
- Service level agreements
Certification
- Licensed [Job Title] - [Timeframe]
Timeline
Workforce Real Time Analyst
Foundever
07.2022 - Current
Customer Relationship Officer
Sitel
06.2021 - 05.2022
Customer Relationship Officer
Sutherland Global
01.2020 - 03.2020
High School Diploma -
Tarlac National High School
Bachelor of Arts - Financial Management
Tarlac State University
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