Genel Barrett
175 1st Street Apt 2G,NJ
Summary
Dynamic professional with extensive experience as a Unit Supply Clerk at Army Active Duty, excelling in inventory control and procurement expertise. Proven ability to enhance supply chain efficiency through effective organization and teamwork. Recognized for maintaining high equipment readiness and delivering exceptional customer service while ensuring compliance with safety regulations.
Overview
7
7
years of professional experience
Work History
Unit Supply Clerk
Army Active Duty
04.2024 - Current
- Managed inventory control processes to ensure timely supply availability.
- Assisted in maintaining accuracy of supply records and documentation.
- Operated logistics software for tracking and managing equipment distribution.
- Collaborated with team members to streamline supply chain operations.
- Conducted regular inspections of supplies to identify shortages or discrepancies.
- Implemented organization strategies for efficient storage and retrieval of materials.
- Coordinated with multiple departments to fulfill supply requests promptly.
- Maintained high levels of equipment readiness by overseeing routine inspections, repairs, and preventative maintenance activities.
- Ensured compliance with military regulations by maintaining accurate records of equipment distribution, storage, and maintenance.
- Contributed to the unit''s overall mission success by maintaining proper accountability of assets and ensuring timely availability of critical supplies.
- Prepared clear and concise reports for management review, detailing inventory levels, purchasing trends, and potential supply chain issues.
- Monitored budget allocation closely to ensure department spending remained within authorized limits, adjusting procurement plans as needed to meet financial goals.
- Safeguarded sensitive materials by implementing proper storage protocols to ensure security while minimizing potential damage during transport or storage.
- Streamlined supply chain operations for increased efficiency by optimizing order processing and tracking systems.
- Supported unit deployments by coordinating logistics efforts including transportation scheduling, packing lists preparation, and customs documentation completion.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Conducted research to address shipping errors and packaging mistakes.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Transportation Security Officer
TSA
05.2023 - 04.2024
- Screened passengers and baggage to ensure compliance with security regulations.
- Conducted thorough inspections using advanced screening technologies and equipment.
- Monitored security checkpoints, maintaining a safe environment for travelers.
- Responded quickly to security breaches, coordinating with law enforcement as needed.
- Provided exceptional customer service, assisting travelers with inquiries and concerns.
- Identified potential threats through detailed observation and analysis of behavior patterns.
- Participated in regular drills and training sessions to stay current on security practices.
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
- Safeguarded transportation operations at commercial airports and railway stations.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Managed incident response procedures effectively, minimizing potential threats and ensuring passenger safety.
- Improved team morale and efficiency with regular participation in training sessions and workshops.
- Developed comprehensive knowledge base of prohibited items, enhancing detection accuracy.
- Ensured accuracy in document verification, preventing unauthorized access to secure areas.
- Streamlined screening process for passengers with special needs, ensuring compliance with federal regulations.
- Enhanced security and reduced wait times by efficiently operating screening equipment.
- Enhanced public understanding of security procedures through clear and effective communication.
- Collaborated with airline staff to ensure seamless security experience for passengers.
- Reduced incidence of false alarms by calibrating screening equipment according to specified guidelines.
- Maintained high standards of professionalism and customer service, resolving passenger concerns with empathy and patience.
- Increased passenger compliance with security procedures through informative and courteous interactions.
- Maintained up-to-date knowledge of TSA regulations and guidelines, ensuring compliance in all procedures.
- Improved operational efficiency by suggesting improvements to queue management system.
- Supported federal law enforcement investigations by providing detailed incident reports and evidence collection.
- Participated in emergency drills, readying team for potential security breaches.
- Facilitated safer travel environment by promptly reporting suspicious activities and behaviors.
- Contributed to development of new screening protocols, enhancing overall security measures.
- Increased detection rates of prohibited items through meticulous baggage inspections.
- Conducted random security sweeps throughout airport terminals to discourage illicit activity or potential threats.
- Conducted thorough body searches to ensure passenger safety, maintaining respectful and professional demeanor.
- Managed access control points strategically located throughout the transportation facility, limiting unauthorized entry.
- Supported fellow officers in managing conflicts or disruptions that arose within the transportation facility, swiftly restoring order.
- Supported law enforcement agencies during investigations involving airport security incidents or breaches.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Participated in regular performance evaluations aimed at improving overall efficiency within the Transportation Security Officer team.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
Passenger Service Agent
United Ground Express
08.2021 - 04.2024
- Facilitated passenger check-in processes, ensuring compliance with airline regulations.
- Coordinated baggage handling, optimizing flow and reducing delays.
- Assisted passengers with inquiries, enhancing customer satisfaction and service experience.
- Managed boarding procedures, maintaining efficiency during peak travel times.
- Trained new staff on operational protocols and customer service standards.
- Implemented process improvements to streamline ticketing operations and reduce wait times.
- Collaborated with team members to resolve passenger issues promptly and effectively.
- Monitored flight schedules, providing timely updates to passengers regarding delays or changes.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Monitored security and maintained operational protocols.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Announced flight status updates and information about gate changes over PA system.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Tagged baggage and routed to appropriate location for loading and screening.
- Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Collaborated with airline personnel to facilitate seamless coordination between departments.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Increased overall efficiency by cross-training in various roles within the airport terminal operations team.
- Aided passengers in locating lost luggage by effectively liaising with baggage claim representatives and other airline staff members.
- Improved language interpretation support for international travelers by leveraging multilingual abilities when necessary.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Escorted handicapped passengers from terminal to aircraft.
- Developed and implemented strategies to minimize customer wait times.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Produced and shared customer service reports to support management decision-making.
Customer Service Representative
Alclear LLC
04.2019 - 04.2020
- Resolved customer inquiries through various communication channels, ensuring timely and accurate information delivery.
- Trained and mentored junior representatives on best practices for customer interaction and issue resolution.
- Analyzed customer feedback to identify trends, enhancing service quality and customer satisfaction initiatives.
- Streamlined processes for handling returns and exchanges, improving efficiency in transaction completion.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Created and maintained detailed database to develop promotional sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Associate of Science - Business Administration
Essex County College
Newark, New Jersey, NJ05-2027
Skills
- Shipping and receiving
- Warehouse operations
- Procurement expertise
- Demand forecasting
- Stock control
- Arranging transportation
- Documentation skills
- Reception management
- Transcribing orders
- Chart updating
- Records scanning
- Document management
- Multi-line phone system
- Supply restocking
- Supply requisition
- Phone reception
- Forms processing
- Replenishing inventory
- Admitting management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Warehouse safety
- Multitasking
- Cleaning and sanitizing
- Reliability
- Clear communication
- Critical thinking
- Multitasking Abilities
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Material handling
- Decision-making
- Inventory monitoring and management
- Organization and prioritization
- Materials handling
- Safety compliance
- Customer relations
- Safety procedures
- Order checking
- Order tracking
- Pallet jack operation
- Microsoft office
- Dispatching
- Package preparation
- Team building
- Inventory counts
- Self motivation
- Task prioritization
- Warehouse management
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Route planning
- Invoice processing
- Computer literacy
- Professionalism
- Shipping procedures
- Product and materials sorting
- Interpersonal communication
- Document preparation
- Basic mathematics
- Materials movement
- Quality control
- Data documentation
- Data recording
Timeline
Unit Supply Clerk
Army Active Duty
04.2024 - Current
Transportation Security Officer
TSA
05.2023 - 04.2024
Passenger Service Agent
United Ground Express
08.2021 - 04.2024
Customer Service Representative
Alclear LLC
04.2019 - 04.2020
Associate of Science - Business Administration
Essex County College