Genel Depuysselier

• Processed patient insurance claims accurately and efficiently.
• Assisted patients in understanding financial responsibilities and options.
• Coordinated with healthcare providers to resolve billing discrepancies.
• Maintained up-to-date knowledge of insurance policies and regulations.
• Supported collection efforts by implementing effective follow-up procedures.
• Collaborated with team members to ensure compliance with financial policies and guidelines.
• Reduced billing errors with thorough attention to detail when entering patient information into financial systems.
• Provided exceptional customer service, addressing patient concerns promptly and professionally while maintaining empathy and understanding.
• Enhanced revenue collection by diligently following up on unpaid claims and negotiating payment plans with patients.
• Increased efficiency in processing financial assistance applications through proactive communication with patients and their families.
• Interviewed patients about payment plans, and provided applications for payment assistance.
• Resolved complex insurance and customer payment issues by providing options or escalating problems to supervisors.
• Ensured patient privacy by adhering to all HIPAA regulations during daily tasks and interactions.
• Accurately reviewed and updated patient and financial information.
• Helped customers understand and fill out applicable forms.
• Explained payment requirements, accepted payment methods and billing procedures.
• Demonstrated strong problem-solving skills by resolving complex billing issues for both insured and self-pay patients.
• Established financial arrangements for self-pay patients.
• Efficiently posted payments and adjustments in accounting system.
• Supported hospital''s mission to provide quality healthcare by accurately calculating patients'' financial responsibilities using established guidelines.
• Improved patient satisfaction by providing accurate and timely billing information.
• Served as a liaison between patients, providers, and insurance companies, facilitating communication around financial matters.
• Provided guidance to patients on available payment options, working with them to establish a feasible plan for covering their financial obligations.
• Contributed to a positive work environment by collaborating effectively with fellow team members, sharing knowledge and best practices.
• Contacted guarantors to collect payments for past due accounts.
• Responded to customer inquiries and provided detailed account information.
• Maintained accurate records of customer accounts, payments and payment plans.
• Monitored customer accounts for payment delinquency and initiated collection efforts.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Established relationships with customers to encourage payment of delinquent accounts.
• Entered client details and notes into system for interdepartmental access and review.
• Researched billing errors and discrepancies to initiate corrective action.
• Applied and processed patient and insurance refunds.
• Developed a comprehensive understanding of various payer requirements and policies, resulting in fewer denied claims due to insufficient documentation or coding errors.

I have many years of work experience however, it is not possible to add all in a resume without creating a large document.

I have complied a brief summary of my additional work history. Through the years and with multiple organizations I have gained extensive experience in customer service. I have also had specialized training in conflict resolution, team building, organization, safety, and employee development to name a few.

Here are some of the positions I held that demonstrate my experience.

Dandy Mini Mart 2 years Shift Supervisor

Dollar General 2 years Cashier

Synergy 3 years Customer Service Representative

Chuck E. Cheese 3 years Cashier, Birthday Party Hostess, Team 2 trainer, and Fund Raising Representative

Telespectrum 2 years Customer Service Representative

Hardee's 1.5 years Shift Supervisor

Burger King 6 years Front End Leader, Shift Supervisor, and Assistant Manager

Handle incoming customer service calls in a busy call center environment. Initiated outbound calls to follow up with patients on issues that they had previously called about.

Added and verified insurance. Submitted insurance claims.

Confirmed and assured that patient's demographics information is accurate and up to date.

Assisted teammates with difficult calls.

Deescalated upset patients.

Educated patients on our organization's financial aid program and providing them the tools to apply. Discussing balances currently owed and past due balances. Collecting payments on those balances or setting up payment plans according to our organization's guidelines.

Assisting offices and other departments with issues with patient information or insurance.

During cyber attack downtime I assisted in the Endocrinology office in the Towers on Riverside Drive.

Maintained accurate notes in the patient's medical records.

Maintained confidentiality in handling patient records in compliance with HIPPA.

Greet Patients in a professional, friendly and timely manner.

Answering office phone in conjunction with our organization's telephone standards. Take messages, provide information, and screen calls.

Registers patients ensuring that he patient's demographics and insurance information is properly added to the patient's medical records. This includes scanning in the patient's insurance card.

Verify insurance eligibility.

Handle patient referrals to other providers

Inform and collect copayments, insurance deductibles, and unpaid balances. Perform end of day cash-out and balancing.

Scanning in important documents to the patient's medical records. Compiling EKGs to be sent to the cardiology department.

Faxing paperwork to other providers, outside medical supply companies,and the health department to name a few.

Be the liaison between patients, residents, and physicians including on call providers. Making sure all parties have the necessary information. This includes informing patients of delays.

Attend all meetings, trainings, and huddles.

Maintain strict confidentiality related to patient health information in compliance with HIPPA.

Assist and complete additional duties or assignments needed by the organization.

Ensuring The waiting room was cleaned twice a day to ensure a healthy environment for our patient's continued health.

Calling patients with appointment reminders or to reschedule appointments due to unforeseen issues with the physician's schedule.

Documenting detailed notes in the patient's medical records to maintain a record of all patient interactions and changes or additions to the medical records.

Educating patient's on financial assistance programs offered by our organization and providing applications for the program.

Put in orders for X-rays on behalf of Dr. Romani.

I was the sole receptionist for Dr. Romani. Our office was situated in the same area as the walk-in so I also assisted in checking in patients for that department. This included informing medical staff of patient's experiencing medical emergencies so they can be evaluated quickly. When Dr. Romani was in surgery I was redeployed to Vestal family practice located in the same building.

Handle incoming calls in a busy call center environment. Calls could cover a wide range of issues including technical issues, billing issues, and sales opportunities.

Would often have to learn new computer systems in a short period of time (sometimes an hour) and be able to work proficiently within those systems.

As a team leader and member of the fun team I also helped organize incentives for representatives that promoted teamwork, community outreach, and interoffice competitions.

As a mentor I assisted in training of people new to the organization. When new hires graduated to the "floor" I would shadow them and assist them in taking calls and answer their questions.

I was often asked to participate in focus groups held by the organization's leaders.

I participated in ongoing training, team huddles, and various team building exercises.

Handle cashing out customers in a friendly and timely manner.

Assist lost prevention in pointing out possible issues.

Participated in training and team huddles. Took additional classes in botany and landscaping provided by the company to better assist customers in our garden department.

Assisted in promoting credit card sales.

Handled returns. Tracked those making returns and the reason for the return.

Assisted in keeping the store clean and orderly.

Trained new cashiers on the register and in returns.

During busy periods acted as a greeter and directed customers to the appropriate departments while also radioing the department so someone would be waiting to assist them.

Helped stock the store and assisted in its reopen after the flood of 2011.