Summary
Overview
Work History
Education
Skills
Timeline
Generic

Genell Shaw

North Chicago,IL

Summary

Possess polished interpersonal skills with a positive attitude and a customer-oriented mindset.

Ensures the safety and comfort of customers.

The ability to accommodate customers’ special needs/disabilities.

Able to work extended duty periods on sequential days.

Able to process information quickly and react in a positive manner during unexpected and/or serious situations.

Able to speak and be understood in English, including shouted verbal commands during
emergency situations.

Am willing to serve alcoholic beverages.

Overview

10
10
years of professional experience

Work History

CNA

Avantara Libertyville
08.2024 - Current
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in timely manner.
  • Supported needs of 19+ residents under long-term care.

CNA

Aris Solutions
07.2024 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Mental Health Technician Trainee

Ann Kiley Developmental Center
10.2023 - 05.2024
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Gathered, organized and input information into digital database.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Guided 6 patients in development of coping strategies, improving their ability to manage symptoms.

Home Health Aide

Home Health AidHealthCare Plus
03.2023 - 10.2023
  • Provided safe and courteous care to disabled clients in residential settings.
  • Managed 19 patients during 8 hour shift.
  • Accompanied and provided support to clients for scheduled appointments, shopping, community inclusive activities.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained clean and safe home environment for patients, reducing falls and accidents.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst healthcare team.

Home Health Aide

Help At Home Health Care
02.2023 - 10.2023
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained clean and safe home environment for patients, reducing falls and accidents.
  • Assisted 6+ clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring clean and organized living space for patients.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Security Site Supervisor

Allied Universal Security Services
07.2018 - 12.2022
  • Supervised team of 59+ security officers during deployment of "Hurricane Florence 2018 " and managed scheduling and performance evaluations.
  • Recorded incident reports with detailed accounts of occurrences.
  • Removed unauthorized persons from facility grounds.
  • Managed and trained team of security personnel for optimal performance in maintaining site safety.
  • Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
  • Provided guidance to security staff on appropriate courses of action for diverse situations.

Postmates Delivery Driver

Postmates
08.2020 - 02.2021
  • Delivered groceries, meals, and other items to customer doorsteps and business offices.
  • Completed 20 weekly, on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Upheld high standards of professionalism while representing company during interactions with customers, vendors, and other stakeholders.
  • Ensured safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Operated breakfast, lunch, and dinner rushes as far as 20 miles from home location.

Shopper/Delivery

Shipt
08.2020 - 11.2020
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Verified each item matched order sheet's description.
  • Shopped diligently for customer and offer substitutes when items weren't available.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes, within 20 miles of my home.

Stylist Sales Associate

Sport Clips Hair Salon
07.2016 - 07.2018
  • Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
  • Connected and engaged with 30+ customers weekly to understand styling needs.
  • Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
  • Acknowledged, interacted and built relationships with clients to stimulate loyalty.
  • Increased client satisfaction by providing personalized styling advice and product recommendations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Educated customers on value and quality of products, leading to higher satisfaction and trust.

Customer Service Representative

RMG Networks
05.2015 - 08.2017
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering positive experience throughout all interactions.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Stylist

Sport Clips Hair Salon
10.2015 - 06.2016
  • Contributed to positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Able to remain calm, think and react quickly in all types of emergency situations
  • Provided emotional support and companionship to 30+ clients per week..

Sales Associate

Paradies Airport Retailer
10.2015 - 11.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with 50+ customers weekly, to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Ability to read, analyze and interpret technical procedures and governmental regulations.

Sales Associate

Paradies Airport Retailer
06.2014 - 09.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with 50+ customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Enhanced team productivity by fostering positive work environment and providing support to colleagues as needed.

Education

No Degree - Bartending/Mixology

ABC School of Bartending
Charlotte, NC
03.2014

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing Personality

Timeline

CNA

Avantara Libertyville
08.2024 - Current

CNA

Aris Solutions
07.2024 - Current

Mental Health Technician Trainee

Ann Kiley Developmental Center
10.2023 - 05.2024

Home Health Aide

Home Health AidHealthCare Plus
03.2023 - 10.2023

Home Health Aide

Help At Home Health Care
02.2023 - 10.2023

Postmates Delivery Driver

Postmates
08.2020 - 02.2021

Shopper/Delivery

Shipt
08.2020 - 11.2020

Security Site Supervisor

Allied Universal Security Services
07.2018 - 12.2022

Stylist Sales Associate

Sport Clips Hair Salon
07.2016 - 07.2018

Stylist

Sport Clips Hair Salon
10.2015 - 06.2016

Sales Associate

Paradies Airport Retailer
10.2015 - 11.2015

Customer Service Representative

RMG Networks
05.2015 - 08.2017

Sales Associate

Paradies Airport Retailer
06.2014 - 09.2015

No Degree - Bartending/Mixology

ABC School of Bartending

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Genell Shaw