Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Genelle Garrison

Killeen,TX

Summary

Trustworthy Head Bartender with supervision and managerial experience. Creative, spunky and energetic. Offers attentive service to each customer and expertly leads bartenders. Versed in free pouring, blending techniques and preparing drinks true to recipe. Computer literate, positive attitude and sound communication skills. Goal-driven Sales Management professional bringing 20+-year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions, and client engagement. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated Customer Service Representative with extensive experience in [insuance] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Remote CSR Auditor

RDICORP
Waco, TX
11.2021 - 06.2022
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Greeted customers and responded to inquiries in a timely manner.
  • Provided customer service by answering product and service related insurance questions.
  • Processed payments by documenting credit card and banking information.
  • Provided customer support to customers over the phone and by email.
  • Developed strategies to improve quality of customer service delivery.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Researched required information using available resources.
  • Followed up with customers to ensure their satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Processed customer account changes with proprietary software.
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Processed orders, forms, applications, and requests.

Head Bartender

Tabu Nightclub/Wallstreet
Killeen, TX
03.2015 - 01.2022
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Implemented special events to boost customer numbers and profits.
  • Boosted online ratings through targeted social media marketing campaigns.
  • Processed above-average daily revenue and consistently met targets for special events and promotions.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.

Sales Manager

Rent A Center Warehouse & Retail Store
Philadelphia, PA
06.1998 - 01.2009
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Tracked monthly sales to generate reports for business development planning.
  • Achieved company growth for several consecutive years through market expansion and sales.
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.
  • Monitored industry trends and competitor activities to stay ahead of the competition.
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Researched potential customers using various sources such as public records, web searches.

Education

Associate of Science - Business Management

Peirce College
Philadelphia, PA
12.2008

Skills

  • Measurement accuracy
  • Blending techniques
  • Reconciling cash drawers
  • Knowledge of spirits
  • Accommodating diverse clientele
  • Suggestive selling
  • Health codes compliance
  • Proficient in mixology
  • Outstanding customer service
  • Marketing and sales experience
  • Licensed TABC certified
  • Inbound and Outbound Calling
  • Scheduling
  • Data Collection
  • CRM Software
  • Data Entry
  • Account Updating
  • Paperwork Processing
  • Appointment Scheduling

Certification

TABC Certified

Timeline

Remote CSR Auditor

RDICORP
11.2021 - 06.2022

Head Bartender

Tabu Nightclub/Wallstreet
03.2015 - 01.2022

Sales Manager

Rent A Center Warehouse & Retail Store
06.1998 - 01.2009

Associate of Science - Business Management

Peirce College

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Genelle Garrison