Genelle Peralta
Rio Rancho,NM
Summary
Dynamic and detail-oriented professional with experience at FedEx Freight, excelling in freight handling and documentation. Certified in forklift operations, I consistently exceeded performance goals while demonstrating strong teamwork and problem-solving skills. Committed to maintaining safety and efficiency in fast-paced environments, I deliver exceptional service and foster positive client relationships.
Professional in service industry with strong background in team collaboration and operational efficiency. Known for reliability and flexibility to meet evolving needs. Skilled in customer service and maintaining positive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Freight Handler
FedEx Freight
Albuquerque, NM
08.2024 - Current
- obtained a forklift operations certificate
- Accurately review and reconcile pro number on invoices with data base entries to confirm accuracy and resolve discrepancies and support accurate billing
- Operated forklifts and pallet jacks to transport freight efficiently within warehouse environment.
- Loaded and unloaded freight from trucks, ensuring proper handling of packages.
- Loaded and unloaded trucks.
- Inspected freight for any damage or faults prior to loading.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Exceeded performance goals consistently while maintaining high-quality work standards in a fast-paced environment.
- Blocked and braced freight to prevent shifting and product damage during transport.
Nail Technician
Self-employeed
Rio Rancho, NM
05.2024 - Current
- Delivered high-quality manicure services specializing in acrylic application using various techniques and tools.
- Managed appointment scheduling and client records to ensure efficient workflow.
- Developed promotional strategies to enhance client retention and attract new customers.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
- Maintained a clean and organized workspace, adhering to health and safety regulations.
- Built strong client relationships through exceptional customer service and personalized consultations.
- Stayed updated on industry trends, incorporating new nail art techniques into services offered.
Team Member
Chick Fill A
Rio Rancho, NM
02.2023 - 06.2024
- Delivered exceptional customer service in high-paced environment, enhancing guest satisfaction and loyalty.
- Collaborated with team members to ensure timely service and maintain operational flow during peak hours.
- Implemented cleanliness protocols, ensuring compliance with health regulations and maintaining a safe workspace.
- Resolved customer complaints promptly, contributing to positive dining experiences and repeat visits.
- Supported promotional efforts by effectively communicating daily specials to guests, driving sales increases.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Crew Member Team Leader
McDonald's
Rio Rancho, NM
07.2021 - 01.2023
- Accurately and efficiently take orders and fulfill them correctly.
- Putting together food orders according to the menu and/or to customer requests
- Led team in maintaining high standards of cleanliness and food safety compliance.
- Implemented process improvements that reduced order delivery times during peak hours.
- Trained new crew members on operational procedures and customer service best practices.
- Assisted in managing inventory levels, ensuring timely restocking of supplies.
- Provided exceptional customer service, resolving complaints to enhance guest satisfaction.
- Monitored cash handling procedures, ensuring accuracy in daily financial transactions.
Education
Licensed Nail Technician - Nail Technician
Olympian Academy of Cosmetology
Albuquerque, NM12-2024
High School Diploma -
New Mexico Connections Academy
Santa Fe, NM 12-2023
Skills
- Critical thinking
- Critical thinking
- Critical thinking
- Critical thinking
- Critical thinking
- Critical thinking
- Critical thinking
- Critical thinking
- Critical thinking
- Critical thinking
- Critical thinking
- Critical thinking
- Critical thinking
Certification
- Certified forklift operator , FedEx freight
- licensed nail technician , Olympian academy of cosmetology
Timeline
Freight Handler
FedEx Freight
08.2024 - Current
Nail Technician
Self-employeed
05.2024 - Current
Team Member
Chick Fill A
02.2023 - 06.2024
Crew Member Team Leader
McDonald's
07.2021 - 01.2023
Licensed Nail Technician - Nail Technician
Olympian Academy of Cosmetology
High School Diploma -
New Mexico Connections Academy