Genelle Williams
Las Vegas,NV
Summary
Hardworking and passionate job seeker bringing over 30 years of expertise in the travel industry. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Outlook, Word, and Excel. Organized, dependable and very successful at managing multiple priorities with a positive attitude and the willingness to take on added responsibilities to meet team goals. Proficient in Microsoft Outlook, Word, and Excel.
Overview
31
31
years of professional experience
Work History
Operations Specialist
Tahiti Travel Planners
2017.08 - 2023.11
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Gathered, organized and input information into digital database.
- Developed and updated tracking spreadsheets using Microsoft Excel.
- Created travel documents in Microsoft Word
- Managed customer accounts and invoicing.
- Collected and processed payments
- Booked and confirm all services agreed upon.
- Made air reservations using Amadeus GDS.
Groups Specialist
Air Tahiti Nui
2011.02 - 2017.07
- Helped Groups and Companies arrange round trip flights to Tahiti and Paris.
- Created Group contacts and maintained contact with group leaders before, during and after travel
- Processed payments and refund of deposits for groups
- Assisted with air bookings for special VIP groups, media and celebrity status groups
- Created reservations in the Sabre and Amadeus GDS system
- Created Excel sheets to organize and keep track of groups traveling and that had traveled
- Assisted the Reservations Department with incoming calls and making individual reservations.
Emergency Roadside Dispatcher
Automobile Club Of Southern California
2009.10 - 2011.02
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Provided customers with information on products and services.
Ticketing Agent
Boeing Travel Management Company
1992.08 - 2009.05
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Reviewed tickets, identification and passports to verify traveler identity.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Sold, printed and issued tickets to clients.
- Input customer reservations, payment sources, and contact details into Sabre system.
- Sold air tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
Education
High School Diploma -
Artesia High School
Lakewood, CAAssociate of Arts -
Cerritos College
Norwalk, CA05.1994
Skills
- Operations Coordination
- Issue Research
- Analytical Thinking
- Quick Learner
- Great work ethic
- Case Management
- GDS knowledge of Amadeus and Sabre
Timeline
Operations Specialist
Tahiti Travel Planners
2017.08 - 2023.11
Groups Specialist
Air Tahiti Nui
2011.02 - 2017.07
Emergency Roadside Dispatcher
Automobile Club Of Southern California
2009.10 - 2011.02
Ticketing Agent
Boeing Travel Management Company
1992.08 - 2009.05
High School Diploma -
Artesia High School
Associate of Arts -
Cerritos College
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