Generva Taylor
Miami,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Security Officer
Fourseason Surf Club
04.2018 - 04.2023
- Issued access cards to authorized personnel to monitor access points.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Housekeeping Supervisor
Fourseasons Surf Club
04.2018 - 04.2023
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Monitored staff performance and provided feedback to drive productivity.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Front Desk Overnight Auditor
AC Hotel By Marriott
04.2014 - 01.2022
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Stored guest valuables in safe and individual boxes for security.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Documented accounts and logs throughout shift to keep up with requirements.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Kept accounts in balance and ran daily reports to verify totals.
- Balanced hotel accounts and resolved discrepancies.
Housekeeping Supervisor
AC Hotel By Marriott
04.2014 - 01.2022
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Maintained required records of work hours, budgets and payrolls.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Established and enforced safety protocols and guidelines for staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
Education
Diploma - Consumer Services And Advocacy
Miami Jackson Senior High School
Miami, FL06.1988
Skills
- Traffic Patrol
- Crisis Situations
- Intruder Response and Removal
- Conflict De-Escalation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Oversaw reservation payments via credit card and cash and had zero errors over the course of 36 months.
Timeline
Security Officer
Fourseason Surf Club
04.2018 - 04.2023
Housekeeping Supervisor
Fourseasons Surf Club
04.2018 - 04.2023
Front Desk Overnight Auditor
AC Hotel By Marriott
04.2014 - 01.2022
Housekeeping Supervisor
AC Hotel By Marriott
04.2014 - 01.2022
Diploma - Consumer Services And Advocacy
Miami Jackson Senior High School
Similar Profiles
ASHLEE MACKINDERASHLEE MACKINDER
NIPPER INSTRUCTOR at Surf Life Saving, Ocean Grove Surf Life Saving ClubNIPPER INSTRUCTOR at Surf Life Saving, Ocean Grove Surf Life Saving Club
Stella SmithStella Smith
Volunteer at Titahi Bay Surf Life Saving Surf ClubVolunteer at Titahi Bay Surf Life Saving Surf Club
Jeffrey AndeaJeffrey Andea
Chef / Cook, Pizza Chef at Kurrawa Surf Club Life Saving ClubChef / Cook, Pizza Chef at Kurrawa Surf Club Life Saving Club