Summary
Overview
Work History
Education
Skills
Accomplishments
Technical Skills
Timeline
Generic

Genes Lee

Atlanta,GA

Summary

Strong problem-solver bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Strive to enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Have a great willingness to take on added responsibilities to meet team goals. Have maintained organized, current, and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and a strong work ethic

Overview

1
1
year of professional experience

Work History

Internal Customer Service Representative

Zywie
02.2024 - Current
  • Provided exceptional customer service to ensure customer satisfaction
  • Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers
  • Displayed strong organizational skills while managing 10 or more projects simultaneously.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed approximately 30 or more calls, emails, faxes, and texts from clinics, sales, and patients per day.

Store Manager

Best Alterations And Shoe Repair
01.2023 - 10.2023
  • Oversaw inventory and logging supplies.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Produced/sewed more than 50 items of clothing per day.

Education

Associate of Applied Science - Cybersecurity, AAS

Gwinnett Technical College
Lawrenceville, GA
07.2025

Skills

  • Communication Skills
  • Customer Service
  • Time Management
  • Multitasking
  • Staff Training and Development
  • Initiative

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Created a company widely used guide for customer service, sales and leadership to use to troubleshoot heart monitor device.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Technical Skills

  • Multi-line phone systems
  • Microsoft Office
  • Data Gathering
  • Medical Recordkeeping
  • Cloud Technology
  • Troubleshooting Medical Devices

Timeline

Internal Customer Service Representative

Zywie
02.2024 - Current

Store Manager

Best Alterations And Shoe Repair
01.2023 - 10.2023

Associate of Applied Science - Cybersecurity, AAS

Gwinnett Technical College

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Genes Lee