Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Genesa A. Stark

Administrative/Office Manager
US

Summary

Dedicated customer service professional with a strong background in administrative support and office management. Excels in accuracy, dependability, and teamwork. Proficient in efficiency and accountability in managerial roles, with a focus on effective communication and employee relations. Known for streamlining office operations, enhancing customer satisfaction, and collaborating effectively within a team. Expertise in problem-solving and adaptability to meet changing needs, making an asset to any supportive and proactive team.

Overview

35
35
years of professional experience

Work History

NeuroTrauma Patient Care Tech

Overland Park Regional Medical Center
04.2024 - 12.2024
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
  • Assisted nursing staff with medical procedures to support patient care plans.
  • Improved patient satisfaction with attentive communication and responsiveness to needs.

In Home Care Tech

Brightstar Healthcare
10.2023 - 04.2024
  • Personal, specialized In-home care for Spina-Bifida patient; provided companion care as well as behavioral health needs for severe borderline personality disorder
  • Helped keep patient working towards personal long and short term goals
  • Drove and accompanied patient to outings, social events, and holiday gatherings
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.

Esthetician and Nail Technician

Ultimate Escape Day Spa
10.2006 - 04.2018
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Sterilized equipment for patient treatments.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
  • Advised clients on proper home-care regimens.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Recommended retail products for at-home use.
  • Enhanced spa revenue through upselling additional services and retail products during consultations.
  • Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
  • Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
  • Established strong client relationships through exceptional customer service and communication skills.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
  • Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Offered advice and recommended products to improve and maintain nails.
  • Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Remained current on emerging nail trends, techniques, and tools through ongoing professional development.

Customer Service/Administrative Assistant (Temp)

Sunlight Saunas
01.2007
  • Assist HR Manager in daily tasks
  • Answer all incoming calls; greet all outside visitors
  • Designed and implemented client data base notation system
  • Field/screen customer service calls between techs and manager
  • Assist customers with issues pertaining to saunas
  • Set up house calls for local repairs/troubleshooting

Patient Coordinator Surgical Wing

Hunekler Eye Care Center
01.2001
  • Checking-in/out of patients
  • Explaining process/consent paperwork
  • Billing insurance/collecting payments
  • Maintaining patient files
  • Creating spreadsheets/word documents
  • Assisting doctors/nurses when necessary

HR Assistant & Reservations Agent

Disney Direct Marketing
01.2004 - 01.2005
  • Recruitment/hiring of seasonal employees
  • Conducting orientations for all new employees
  • Maintaining employee files
  • Assisting HR Manager, Payroll Manager & Employee Relations Manager
  • Organizing on & off site corporate events & vendors
  • Creating spreadsheets, word documents, power point presentations
  • Answering all incoming calls through switchboard
  • First point of contact for all incoming visitors and vendors
  • Member of Disney VoluntEARS
  • Planning and coordinating vacation packages for Walt Disney World guests

Office Assistant/Office Manager

Back, Neck and Sports Care Center
01.1991 - 01.2001
  • Hiring and training front office employees
  • Managing front desk employees/assistants
  • Opening office, setup
  • Greeting and scheduling patients, reminder calls
  • Creating and maintaining patient files/charts
  • Assisting in new patient orientation/explanation
  • Billing insurance, collecting patient payments
  • Clerical duties

Rehabilitation Nurse Tech

MidAmerica Rehabilitation Hospital
01.2006
  • Assisting nurses in care of patients
  • Obtaining and charting patient vitals, blood sugar levels, intake and output
  • Performing sterile and non-sterile patient procedures under RN supervision
  • Practicing safe transfer guidelines for moving patients
  • Wound care
  • Maintaining patient charts
  • Admitting/discharging patients
  • Observing and assisting patients with ADLs and rehab activities

Stylist/Esthetician/Nail Tech/Manager

Perfect Details
01.2006 - Current
  • Positions worked around kids at home and finishing degree(s)
  • Chieu's Nails—1.5 yrs
  • Par Exsalonce Day Spa—1 yr
  • Ultimate Escape Day Spa—6 yrs

Education

AA Liberal Arts - General Studies

Johnson County Community College
Overland Park, KS
05-2013

CNA License - CNA

Johnson County Community College
Overland Park, KS
01-2005

Cosmetology - undefined

Superior School of Hairstyling
Olathe, KS
01.2002 - 01/2003

General Diploma -

Cass Midway High School
Cleveland, MO

BGS - undefined

University of KS
Lawrence, KS

Business/Graphic Design - undefined

Longview Community College
Lee’s Summit, MO

Skills

  • Reliable team collaborator
  • Self-directed work ethic
  • Strong patient relations
  • Proficient in office administration within healthcare
  • Proficient in managing confidential records
  • Proficient in MS Office Suite, Adobe Creative Suite, PC and Mac Platforms
  • Employee onboarding and orientation

    Billing and invoicing

    Calendar management

    Travel arrangements

    Proofreading

    Adaptability and flexibility

    Critical thinking

Community Service

New Member of the Year 2012, Junior League of KCMO; co-chair of 100th Anniversary City Events committee, Beta Sigma Phi, Philanthropic Sorority; Past chapter President, Volunteer, Leukemia & Lymphoma Society, Harvesters, KC Zoo, Worship and Arts leader, Colonial Presbyterian Church

Timeline

NeuroTrauma Patient Care Tech

Overland Park Regional Medical Center
04.2024 - 12.2024

In Home Care Tech

Brightstar Healthcare
10.2023 - 04.2024

Customer Service/Administrative Assistant (Temp)

Sunlight Saunas
01.2007

Esthetician and Nail Technician

Ultimate Escape Day Spa
10.2006 - 04.2018

Rehabilitation Nurse Tech

MidAmerica Rehabilitation Hospital
01.2006

Stylist/Esthetician/Nail Tech/Manager

Perfect Details
01.2006 - Current

HR Assistant & Reservations Agent

Disney Direct Marketing
01.2004 - 01.2005

Cosmetology - undefined

Superior School of Hairstyling
01.2002 - 01/2003

Patient Coordinator Surgical Wing

Hunekler Eye Care Center
01.2001

Office Assistant/Office Manager

Back, Neck and Sports Care Center
01.1991 - 01.2001

BGS - undefined

University of KS

Business/Graphic Design - undefined

Longview Community College

AA Liberal Arts - General Studies

Johnson County Community College

CNA License - CNA

Johnson County Community College

General Diploma -

Cass Midway High School

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