Summary
Overview
Work History
Education
Skills
Timeline
Generic

Genesa Boosz

Gig Harbor

Summary

Organized Secretary with broad experience in administrative support roles. Strengths include task prioritization, record maintenance, and planning of meetings or events. Demonstrated ability to contribute to team efforts while coordinating office management activities. Proven impact in previous positions through improved workflow efficiency and effective communication.

Overview

18
18
years of professional experience

Work History

Auxiliary Secretary

Gig Harbor Eagles #2809
Gig Harbor
05.2024 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Managed filing system, entered data and completed other clerical tasks.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Photographer/Owner

Genesa Richards Photography
Gig Harbor
08.2007 - Current
  • Lead photographer in Weddings and Portrait photography
  • Coordinating events and sessions, marketing through social media and in print, bookkeeping as the Sole Proprietor
  • Photographed over 300 weddings and many more portrait sessions.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Edited and retouched photos using Adobe Photoshop and Lightroom to enhance image quality.
  • Utilized advanced lighting techniques to achieve optimal exposure and mood in photographs.

Customer Service Representative; Intake

Sound Health Medical Supply
Tacoma
11.2021 - 11.2022
  • Duties include, but are not limited to: - Process medical supply prescriptions - Verify insurance benefits - Submit insurance authorizations for supplies - Providing support to the Sales Representatives and medical clinics - Phone and in person customer service - Manage department personnel - Knows and support the cases for multiple sales reps
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Store Manager

Things Remembered
Federal Way
08.2008 - 04.2011
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Performing quarterly inventory on products
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Education

High School Diploma -

Henry Foss High School
Tacoma, WA
06-2001

Some College (No Degree) - Psychology

Tacoma Community College
Tacoma, WA

Skills

  • Experienced in efficient task management
  • Proficient across Windows and MacOS platforms
  • Community and individual event management
  • Skilled in creating task-focused environments
  • Data entry proficiency
  • Cross-functional relationship development
  • Customer complaint resolution
  • Multi-year award winner for photography work, as well as publications in several platforms

Timeline

Auxiliary Secretary

Gig Harbor Eagles #2809
05.2024 - Current

Customer Service Representative; Intake

Sound Health Medical Supply
11.2021 - 11.2022

Store Manager

Things Remembered
08.2008 - 04.2011

Photographer/Owner

Genesa Richards Photography
08.2007 - Current

High School Diploma -

Henry Foss High School

Some College (No Degree) - Psychology

Tacoma Community College