Genese Cowart-Headen
Bronx
Summary
With 17 years of experience and a strong background in recordkeeping, overseeing day-to-day operations, and customer service, this candidate is well-equipped to excel in the Assistant Coordinating Manager role at your company. Their expertise lies in project coordination, team leadership, and resource management. By implementing strategic planning, they have consistently improved operational efficiency and achieved objectives. Their track record includes enhancing team performance and streamlining processes to meet organizational goals. Known for a positive and proactive approach, they possess a natural talent for organization. With comprehensive knowledge of project coordination and operational management, they seamlessly integrate strategic planning and logistical expertise. Their ultimate goal is to drive efficiency and streamline processes to ensure optimal team performance and overall organizational success.
Overview
20
20
years of professional experience
Work History
Assistant Coordinating Manager
NYCH+H: North Central Bronx
11.2023 - Current
- Monitoring/Facilitation of transportation for patient discharges, transfers, and admissions.
- Ensuring EMR [EPIC] competency of clerical staff.
- Implementation/evaluation of Performance improvement projects.
- Monitor and assist with obtaining or ordering necessary supplies and/or equipment.
- Managerial recording and reporting of Tour operations
- EMTALA reporting, reconciliation, and adherence.
- Approve time-off requests.
- Payroll processing
- Direct report annual performance reviews and counselings
- Maintain awareness of current policies and procedures affecting hospital operations.
- Adherence to polices and procedures of environmental care operations.
- Continued Clerical Associate duties
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Arranged for equipment maintenance and repairs.
Client Navigator LvII
NYC Health and Hospitals Corp.
01.2021 - Current
- Managerial recording and reporting of Tour operations
- Daily EMTALA reporting, reconciliation, and adherence
- Annual reviews, counseling; payroll processing, and training of supervisees
- Adherence to policies and procedures of environmental care operations
- Continued Clerical Associate job duties
Clerical Associate LvIII
NYC Health and Hospitals Corp.
04.2011 - 01.2021
- Processing, recording, checking and maintaining records, files and invoices using alphabetical and numerical procedures including data/control
- Furnishing information and preparing reports requiring selection of data from simple records or statistics
- Perform ordinary computations
- Operate multi-line phone; filing of material and the searching of files for difficult to locate material
- Check records for accuracy of information and for conformity with established policy and procedures
- Perform data entry and retrieval using a computer and other automated office systems
- Operates office machines (e.g., photocopiers, shredders, fax machines, scanners, cameras)
- Use of Language line
- Schedules appointments and transportation
- Supervises and instructs a small group engaged in the performance of data entry and retrieval operations
- Greets visitors and refers them to the appropriate person or office
Assistant Manager
TALBOTS
06.2005 - 08.2010
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Instruct staff on how to handle difficult and complicated sales
- Assign employees to specific duties
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Keep records of purchases, sales, and requisitions
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
Education
Bachelor of Arts (B.A.) - General Psychology
College of New Rochelle
Bronx, New York05.2016
Skills
- Customer Support Expertise
- Problem-Solving
- Computer Skills (EPIC, Outlook, Microsoft Network)
- Task delegation
- Attention to detail
- Adaptability and flexibility
- Documentation and reporting
- Teamwork and collaboration
Timeline
Assistant Coordinating Manager
NYCH+H: North Central Bronx
11.2023 - Current
Client Navigator LvII
NYC Health and Hospitals Corp.
01.2021 - Current
Clerical Associate LvIII
NYC Health and Hospitals Corp.
04.2011 - 01.2021
Assistant Manager
TALBOTS
06.2005 - 08.2010
Bachelor of Arts (B.A.) - General Psychology
College of New Rochelle
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