Summary
Overview
Work History
Education
Skills
Timeline
Generic

Genese Crittendon-Campbell

Arlington,TX

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.


Overview

3
3
years of professional experience

Work History

Assistant General Manager

Club Pilates Franchise LLC
06.2023 - Current
  • Processed payments accurately and reconciled ledgers.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Help cultivate studio culture
  • Effectively managed and coordinated calendars, scheduling and organizing 300+ appointments and meetings annually, ensuring seamless operations and improved productivity.
  • Prepared and edited professional correspondence, reports, and presentations resulting in improved clarity and efficiency of communication.
  • Maintained employee attendance records and processed time-off requests with 100% accuracy.
  • Collaborated with various departments to facilitate cross-team communication and streamline workflows.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Assistant Property Manager

Riverside Place Apartments
06.2022 - 04.2023
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
  • Proving administrative support to upper management including: Record keeping/filing, answering and directing calls, data entry, updating database and scheduling appointments.

Office Manager

Pathway Home Health
04.2021 - 06.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Managed payroll data entry and processing for 10 employees to comply with predetermined company guidelines.
  • Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction.
  • Provided exceptional customer service by promptly addressing employee inquiries regarding payroll matters, fostering a positive working environment.
  • Provided support during financial audits by preparing relevant documentation related to payroll transactions.

Education

Associate of Science - General Studies

C.C.S.F
San Francisco, CA

High School Diploma -

Westmoor High School
Daly City, CA

Skills

  • Staff Management
  • Inventory Control
  • Operations Management
  • Staff Development
  • Employee Relations
  • Process Improvements
  • Sales Forecasting
  • Workflow Coordination
  • Sales Coaching
  • Google Drive
  • Customer Service Management
  • Staff training/development
  • Customer Relations
  • Payroll Administration and Timekeeping
  • Relationship Building
  • Administrative Management
  • Sales Tracking

Timeline

Assistant General Manager

Club Pilates Franchise LLC
06.2023 - Current

Assistant Property Manager

Riverside Place Apartments
06.2022 - 04.2023

Office Manager

Pathway Home Health
04.2021 - 06.2022

Associate of Science - General Studies

C.C.S.F

High School Diploma -

Westmoor High School

Similar Profiles

CREATE PROFILE
Genese Crittendon-Campbell