Geneses Hankins
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Intermountain Healthcare
06.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Used EPIC to schedule appointments.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Assistant Store Manager
Daily Thread
08.2022 - 09.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Receptionist
Advance Care Hospital
10.2019 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Sale Supervisor
Eddie Bauer
10.2018 - 10.2019
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Administrative Clerk
Department of Transportation
11.2016 - 04.2018
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Create script & records roadway information on recording device accessible to the public & news service.
Education
Associate of Applied Science - Health Information Technology
Great Falls College- MSU
Great Falls, MT05-2021
Certification - Health Information Coding Specialist
Great Falls College-MSU
Great Falls, MT05-2021
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Office administration
Timeline
Patient Service Representative
Intermountain Healthcare
06.2023 - Current
Assistant Store Manager
Daily Thread
08.2022 - 09.2023
Receptionist
Advance Care Hospital
10.2019 - 03.2022
Sale Supervisor
Eddie Bauer
10.2018 - 10.2019
Administrative Clerk
Department of Transportation
11.2016 - 04.2018
Associate of Applied Science - Health Information Technology
Great Falls College- MSU
Certification - Health Information Coding Specialist
Great Falls College-MSU
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