Geneses Hankins
Billings,MT
Summary
Dynamic HIM Coder with expertise in ICD-10 coding and a strong commitment to compliance at Billings Clinic. Proven ability to enhance workflow management and improve patient satisfaction through effective communication and education. Skilled in utilizing Epic and 3M encoder, ensuring accurate coding and documentation for optimal revenue cycle management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HIM Coder
Billings Clinic- Billings MT
Billings, MT
09.2025 - 03.2026
- Maintained knowledge of billing clinic and regulatory compliance policies related to medical record coding and insurance billing.
- Conducted comprehensive reviews of medical records to accurately identify principal diagnoses and procedures.
- Executed assignment of accurate ICD-CM and CPT-4/HCPCS codes for each patient encounter using ICD-10 and CPT-4 reference tools.
- Executed accurate coding and sequencing of diagnoses and procedures using computerized encoding systems and coding books.
- Verified data accuracy prior to billing interface and claims submission.
- Facilitated communication with physicians and non-physician providers to deliver coding and documentation education and constructive feedback.
- Identified personal growth needs and established development goals.
- Ensured compliance with organizational and external agency environmental safety standards for employees and patients.
- Supported and demonstrated behaviors aligned with Billings Clinic’s mission, vision, values, and service expectations.
- Executed additional responsibilities as assigned to support departmental objectives.
Patient Service Representative
Intermountain Healthcare
Billings, MT
06.2023 - 09.2025
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Coordinated communication between patients and healthcare providers to ensure efficient service delivery.
- Assisted in verifying insurance eligibility and benefits for new and returning patients.
- Streamlined patient check-in processes to enhance overall clinic workflow and reduce wait times.
- Trained new staff on office procedures, systems, and effective patient interaction techniques.
- Addressed patient concerns with empathy, providing solutions to improve satisfaction levels.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Sales Lead Keyholder
Daily Thread
Billings, MT
08.2022 - 09.2023
- Led team in achieving sales targets through effective product knowledge and customer engagement.
- Mentored junior staff, enhancing their product expertise and customer service skills.
- Streamlined inventory management processes, improving stock accuracy and availability.
- Trained new employees on sales techniques and operational procedures to ensure consistency.
Receptionist
Advanced Care Hospital Of Montana
Billings, MT
10.2019 - 03.2022
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Greeted and assisted visitors, ensuring a welcoming environment for patients and families.
- Trained new reception staff on operational procedures and customer service protocols.
- Implemented workflow improvements that enhanced front desk efficiency and reduced wait times.
Education
Associate of Science - Health Information Technology
Great Falls College- MSU University
Great Falls, MT05-2021
Skills
Medical terminology
HIPAA compliance
Knowledgeable in Epic, 3M encoder, and Cerner
Diagnostic coding
Workflow management
Revenue cycle management
Continuing education
Certification maintenance
Anatomy
ICD-10 coding
Doctor communication
OBGYN and pediatrics coding
Certification
- Certified Coding Specialist | AHIMA | August 2025
Timeline
HIM Coder
Billings Clinic- Billings MT
09.2025 - 03.2026
Patient Service Representative
Intermountain Healthcare
06.2023 - 09.2025
Sales Lead Keyholder
Daily Thread
08.2022 - 09.2023
Receptionist
Advanced Care Hospital Of Montana
10.2019 - 03.2022
Associate of Science - Health Information Technology
Great Falls College- MSU University