Genesis Acevedo
Customer Service Specialist
Orlando,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
Languages
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Bilingual Customer Service Representative
Employment Solutions Inc
Remote, NY
01.2021 - 05.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Collected, organized and modeled data using five9.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Scheduled appointments for patients over telephone.
Customer Service Associate
Dollar Tree
Winter Garden, FL
10.2019 - 12.2020
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Answered customer questions about product availability and shipment times.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Sales Associate/Customer Service Representative
Morgan Ministries
Orlando, FL
07.2017 - 07.2019
- Used consultative sales approach to understand and meet customer needs.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Demonstrated products and specific features at customer locations and special events.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service Representative
Walgreens
Winter Garden, FL
08.2018 - 06.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed payments and returns with accuracy and efficiency.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Responded to customer requests for products, services and company information.
- Informed customers about special promotions and provided detailed information for various products.
Education
High School Diploma -
West Orange High School
Winter Garden, FL 08.2012 - 05.2016
Skills
CRM
Medical terminology knowledge
Technical Support
Complaint resolution
Problem solving skills
Communication Skills
Microsoft office
Timeline
Bilingual Customer Service Representative
Employment Solutions Inc
01.2021 - 05.2021
Customer Service Associate
Dollar Tree
10.2019 - 12.2020
Customer Service Representative
Walgreens
08.2018 - 06.2019
Sales Associate/Customer Service Representative
Morgan Ministries
07.2017 - 07.2019
High School Diploma -
West Orange High School
08.2012 - 05.2016