GENESIS ALONSO

• Provide exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
• Assist customers with opening new accounts, ordering checks, and setting up online banking services.
• Maintained and built strong client relationships through quality, personalized interactions.
• Demonstrate leadership by making improvements to work processes and helping to train others.
• Identified needs of customers promptly and efficiently.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Motivated and encouraged team members to communicate more openly and constructively with each other.

• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Provided customer records, account statements and copies of checks.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Educated customers on use of banking website and mobile apps.
• Processed customer transactions promptly, minimizing wait times.
• Reconciled cash drawer and resolved discrepancies.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Removed mutilated currency from circulation.

• Complete loan/sales application accurately
• Make loans/sales with assistance from manager
• Ensure cash drawers balance and be accountable for cash receipts
• Do bank deposits as instructed
• Be responsible for accuracy and security
• Keep careful and accurate records of all clients contact ( re: collection/contact out of office)
• Keep files in order
• Professionally handled calls from customers relating to accounts
• Exceptional customer service, Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
• Used computer register system to ring up customer purchases, process payments and issue receipts
• Provided excellent service to all customers through active engagement, direct eye contact, and listening skills.
• Secured on-time payments and collected on delinquent accounts through Action.
• Set up new customer accounts and updated existing profiles with latest information.
• Secured on-time payments and collected on delinquent accounts with tailored payment plans.

• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Demonstrated respect, friendliness and willingness to help wherever needed.

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• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.

• McDonald’sMcDonald’s
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Supported great dining and meal experiences for guests.
• Reconciled receipt totals, cash and credit payments to address shortages.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Accurately operated cash register to process customer payments.