Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Generic

Genesis Alvarez

Utica,NY

Summary

Educated and Professionalism with a diverse background, and many languages. I am a respected worker with many goals. My main goal is to continue succeeding in social working environments where I can specialize in customer satisfaction through expert knowledge and great experience. Skilled in cash handling and relationship building, I excel in environments requiring a professional attitude and a commitment to excellence. My goal is to achieve a safe and positive and comfortable environments for all. I succeeded in every position and work environment I am put in, and will continue to do so!

Overview

1
1
year of professional experience

Work History

Food Server

Currently Working
07.2024 - Current
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.

Help Desk Technician

Help
04.2024 - 09.2024
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Sales Associates, Reptiles

Crew Member & Maritime Advocacy Center
01.2024 - 08.2024
  • Coordinated special orders for rare or unique species not typically carried at the store, catering to individual customer preferences.
  • Implemented an effective system for monitoring animal health, promptly addressing any issues identified during regular checkups.
  • Assisted in the hiring and training of new sales associates, providing guidance on best practices for working with reptiles and related products.
  • Assisted in the development of staff training materials focused on reptile care, leading to improved employee knowledge and confidence.
  • Collaborated with management to create promotional events showcasing new reptile arrivals and related products.
  • Actively participated in team meetings and contributed valuable ideas for improving overall store performance and customer experience.
  • Provided excellent after-sales support, assisting customers with inquiries about their newly purchased pet or related products.
  • Worked closely with breeders to source healthy animals for sale, expanding the variety of species available at the store.
  • Increased customer satisfaction by providing expert knowledge on reptile care and habitat requirements.
  • Maintained strict cleanliness standards in all reptile enclosures, preventing disease outbreaks among the store''s animal population.
  • Improved store sales by effectively recommending suitable products to meet customers'' specific needs.
  • Monitored inventory levels and communicated with management regarding replenishment needs, avoiding stockouts or excess merchandise buildup.
  • Enhanced product displays, resulting in increased interest from customers and higher sales of reptile-related items.

Education

Associate Of General Studies - General Studies

Mohawk Valley Community College
Utica, NY

High School Diploma - General Studies

Thomas R. Proctor High School
Utica, NY
06.2022

Skills

  • Cash handling
  • Food handling
  • Professional attitude
  • Order taking
  • Safe food handling
  • Cleanliness standards
  • Menu memorization
  • Food safety practices
  • Relationship management
  • Guest relations
  • Relationship building
  • Memory retention
  • Order management
  • Conflict resolution

Accomplishments

- I have been promoted

- I speak two language languages

Additional Information

- High School Diploma in general education

- Currently enrolled in college

- I speak Spanish and English fluently

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Food Server

Currently Working
07.2024 - Current

Help Desk Technician

Help
04.2024 - 09.2024

Sales Associates, Reptiles

Crew Member & Maritime Advocacy Center
01.2024 - 08.2024

Associate Of General Studies - General Studies

Mohawk Valley Community College

High School Diploma - General Studies

Thomas R. Proctor High School

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Genesis Alvarez