Genesis Alvarez
Utica,NY
Summary
Educated and Professionalism with a diverse background, and many languages. I am a respected worker with many goals. My main goal is to continue succeeding in social working environments where I can specialize in customer satisfaction through expert knowledge and great experience. Skilled in cash handling and relationship building, I excel in environments requiring a professional attitude and a commitment to excellence. My goal is to achieve a safe and positive and comfortable environments for all. I succeeded in every position and work environment I am put in, and will continue to do so!
Overview
1
1
year of professional experience
Work History
Food Server
Currently Working
07.2024 - Current
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Help Desk Technician
Help
04.2024 - 09.2024
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Sales Associates, Reptiles
Crew Member & Maritime Advocacy Center
01.2024 - 08.2024
- Coordinated special orders for rare or unique species not typically carried at the store, catering to individual customer preferences.
- Implemented an effective system for monitoring animal health, promptly addressing any issues identified during regular checkups.
- Assisted in the hiring and training of new sales associates, providing guidance on best practices for working with reptiles and related products.
- Assisted in the development of staff training materials focused on reptile care, leading to improved employee knowledge and confidence.
- Collaborated with management to create promotional events showcasing new reptile arrivals and related products.
- Actively participated in team meetings and contributed valuable ideas for improving overall store performance and customer experience.
- Provided excellent after-sales support, assisting customers with inquiries about their newly purchased pet or related products.
- Worked closely with breeders to source healthy animals for sale, expanding the variety of species available at the store.
- Increased customer satisfaction by providing expert knowledge on reptile care and habitat requirements.
- Maintained strict cleanliness standards in all reptile enclosures, preventing disease outbreaks among the store''s animal population.
- Improved store sales by effectively recommending suitable products to meet customers'' specific needs.
- Monitored inventory levels and communicated with management regarding replenishment needs, avoiding stockouts or excess merchandise buildup.
- Enhanced product displays, resulting in increased interest from customers and higher sales of reptile-related items.
Education
Associate Of General Studies - General Studies
Mohawk Valley Community College
Utica, NYHigh School Diploma - General Studies
Thomas R. Proctor High School
Utica, NY06.2022
Skills
- Cash handling
- Food handling
- Professional attitude
- Order taking
- Safe food handling
- Cleanliness standards
- Menu memorization
- Food safety practices
- Relationship management
- Guest relations
- Relationship building
- Memory retention
- Order management
- Conflict resolution
Accomplishments
- I have been promoted
- I speak two language languages
Additional Information
- High School Diploma in general education
- Currently enrolled in college
- I speak Spanish and English fluently
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food Server
Currently Working
07.2024 - Current
Help Desk Technician
Help
04.2024 - 09.2024
Sales Associates, Reptiles
Crew Member & Maritime Advocacy Center
01.2024 - 08.2024
Associate Of General Studies - General Studies
Mohawk Valley Community College
High School Diploma - General Studies
Thomas R. Proctor High School
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