Genesis Araiza Hernandez
Irvine,CA
Summary
Customer-focused sales associate driven by refined fashion sense and committed to maximizing sales. Wants to cultivate long-standing and loyal client relationships through exemplary product knowledge and attentiveness to individual preferences and needs. Contributes enthusiastically to stocking, product display and store cleanliness and promotes inviting, hospitable environment. Dedicated individual with a proven track record in both stage management, sales, and cashier roles. Possesses exceptional customer service skills, adept at creating a welcoming environment, and ensuring each customer enjoys a rewarding experience. Proficient in accurately handling sales transactions and contributing to store operations. Strong communicator with keen eye for detail. Ready to leverage this diverse background to excel in a customer-centric role.
Overview
7
7
years of professional experience
Work History
Sales Associate, Women's Shoes
Steven Madden
10.2023 - 01.2024
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed, maintained and utilized diverse client base.
- Informed customers of promotions to increase sales productivity and volume.
Stage Manager
Director Cassandra Gaona
01.2023 - 03.2023
- Managed 110 person cast and crew
- Taught students fundamentals of building such as use of various saws, drills, foam cutter,and building platforms and sets.
- Worked with director to develop effective use of rehearsal times.
- Collaborated with technical crew and cast to safeguard presentation of artistic vision.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Staff Member
Tous Les Jours Bakery
08.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Babysitter
Erica Pedraza
07.2017 - 07.2021
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Education
Associate of Arts - Political Science
Irvine Valley College
Irvine, CA06.2025
High School Diploma -
Woodbridge High School
Irvine, CA05.2025
Skills
- Self-Motivated
- Excellent Communication
- Active Listening
- Problem-Solving
- Stocking and Replenishing
- Friendly
Languages
Spanish
Professional Working
Timeline
Sales Associate, Women's Shoes
Steven Madden
10.2023 - 01.2024
Stage Manager
Director Cassandra Gaona
01.2023 - 03.2023
Staff Member
Tous Les Jours Bakery
08.2022 - 01.2023
Babysitter
Erica Pedraza
07.2017 - 07.2021
Associate of Arts - Political Science
Irvine Valley College
High School Diploma -
Woodbridge High School
Accomplishments
- Achieved "Top seller" for the weekend of black friday through effectively helping attending to various costumers with determination to meet their needs.
- Exceeded monthly quota 3 times.