Genesis Ayers
Fort Worth
Summary
Dynamic and adaptable professional with a friendly and cooperative attitude, eager to learn and grow in fast-paced environments. Strong understanding of the critical role that customer service and teamwork play in achieving organizational success, complemented by the ability to manage tasks efficiently and accurately. Committed to leveraging and enhancing communication and problem-solving skills within the health science sector and customer service roles. Ready to contribute positively to team objectives while fostering exceptional client experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
Fort Worth, TX
12.2025 - 04.2026
- Collaborated with team members to meet daily loading and unloading targets efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 60 pounds.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Crew Member
Braum’s Ice Cream & Dairy
North Richland Hills, TX
05.2024 - 09.2024
- Engaged with guests upon arrival to ensure a positive first impression.
- Managed end-to-end customer payment processes, ensuring compliance with financial protocols.
- Handle and resolve customer complaints
- Regularly organized and sanitized work area to enhance productivity and safety standards.
- Collaborated with team members to optimize workflow during peak hours.
- Educated customers about menu options, enhancing their overall dining experience.
Customer Service Associate
Walgreens
Arlington, TX
06.2023 - 08.2023
- Restocked merchandise regularly to ensure availability of popular items for customers.
- Processed transactions smoothly, handling payments with care and attention to detail.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered customer inquiries promptly, providing accurate information and assistance.
- Maintained a clean work area, ensuring an inviting environment for customers.
Passenger Service Assistant
Prospect Airport Services
Dallas, TX
12.2022 - 03.2023
- Provided assistance in transporting patients in wheelchairs to check gates, ensuring timely boarding.
- Implement minor changes in workflow that enhance service delivery during busy hours.
- Process passenger check-ins efficiently, ensuring smooth transitions through the airport.
- Greet passengers warmly to create a welcoming atmosphere during their travel experience.
Education
High School Diploma - Health/Phlebotomy
Lamar High School
Arlington, TX06-2025
Skills
- Capillary puncture
- Blood sampling processing
- Venipuncture
- Specimen labeling
- Medical terminology
- Patient interaction
- Type 40 WPM
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
Accomplishments
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Achieved 100% error-free rate in 2025.
- Improved blood collection process by preparing supplies to match patient load.
Certification
- 2025- Current Certified Phlebotomy Technician
- Provided by the National Health Career Association
Timeline
Warehouse Associate
Amazon
12.2025 - 04.2026
Crew Member
Braum’s Ice Cream & Dairy
05.2024 - 09.2024
Customer Service Associate
Walgreens
06.2023 - 08.2023
Passenger Service Assistant
Prospect Airport Services
12.2022 - 03.2023
High School Diploma - Health/Phlebotomy
Lamar High School