Genesis Benavides
Summary
Driven by a results-focused approach, I enhanced product reliability and reduced defects by over 30% at CTEC, leveraging my expertise in Agile methodologies and strong communication skills. My tenure at Zolon Tech underscored my ability to lead and innovate in quality assurance, streamlining processes and fostering team collaboration for peak performance.
Overview
10
10
years of professional experience
Work History
SQA Engineer
CTEC
09.2019 - 07.2024
- Streamlined workflows with the implementation of continuous integration systems, supporting faster build cycles for iterative releases.
- Utilized Confluence, JIRA, Outlook 2013, Microsoft Teams, and Microsoft Suites for documenting and tracking work.
- Active Participation in: Sprint Planning, Daily Stand-Ups, Retrospective Meetings, DEMO'S, and IPT Backlog Grooming meetings.
- Provided valuable input in critical product design meetings, leveraging SQA expertise to ensure that quality considerations were incorporated from inception through to final release.
- Facilitated seamless product launches by working closely with cross-functional teams during all stages of the development lifecycle.
- Spearheaded the implementation of a centralized bug tracking system, fostering better collaboration between QA and development teams by streamlining issue management processes.
- Reduced software defects by collaborating closely with developers in an agile environment.
- Achieved significant reductions in overall test cycle durations by proactively identifying opportunities for parallel testing execution across multiple platforms and environments.
- Accelerated issue resolution times by efficiently prioritizing bug reports and maintaining clear communication channels between QA and development teams.
- Increased customer satisfaction rates through meticulous attention to detail in identifying and reporting issues.
- Enhanced product reliability with thorough execution of functional, regression, and performance testing.
- Maintained high levels of application security by vigilantly testing for vulnerabilities and liaising with development teams to address concerns promptly.
- Fixed identified issues to improve workflows.
- Documented testing procedures for developers and future testing use.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Advised developers on problems with databases, performance and other issues.
Quality Assurance Specialist
Bevi
02.2019 - 06.2019
- Maintained knowledge of industry best practices and evolving technologies, staying ahead of emerging quality assurance trends.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
- Analyzed data from product testing, identifying trends and opportunities for improvement in both design and production processes.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Monitored product standards and quality-control programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Quality Assurance Analyst
Zolon Tech
12.2015 - 01.2019
- Organized and maintained work environment to allow for maximum productivity, by managing the QA Lab.
- Managed end-to-end test cycles for comprehensive evaluation of system performance and functionality.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Maintains compliance with Consular Affairs standards, AMS policies, and methodologies for product quality and solution validation.
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintains compliance with Consular Affairs standards, AMS policies, and methodologies for product and quality validation.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Participates in resolving all issues found during the quality testing process with developers, testers, and product managers.
- Worked with 3rd party organizations like Electronic Payment Service (EPS) and Pay.gov to verify the network handling for currency is used correctly and effectively.
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
- Designed, documented and executed test scenarios to identify software bugs.
- Adhered to standardized software quality assurance best practices, policies and processes.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Level 2 Support Manager
Zolon Tech
02.2015 - 12.2015
- Created, prepared, and delivered reports to various departments.
- Attended bi-weekly meetings with development teams to apply any updates or reviews for Level 1, and 2 incidents, as well as reviewing tickets over 14 days old.
- Lead daily Overseas Application meetings to review and analyze current and new incidents.
- Provides escalated support on high-priority, high-visibility, and critical impact incidents.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Assist overseas customer sites with troubleshooting for Consular Application hardware, and approved replacement requests for malfunctioning equipment.
- Create, review and recommend all KBA's for new and existing CA Applications.
- Draft and established procedures for process improvement when supporting Level 2 incidents.
- Provides daily updates to GTM on high/urgent tickets that are received in 24 hours.
Level 1 Helpdesk Agent
Zolon Tech
08.2014 - 02.2015
- Recieved incident tickets and utilized BMC Remedy 8.1 to track and troubleshoot.
- Provided daily updates to management on high/urgent tickets.
- Attended Daily Stand-Up's to discuss issue's/resolutions and root causes for all incidents.
- Assisted in hardware and software installations, ensuring smooth transitions for users during upgrades or migrations.
- Conducted regular maintenance on workstations and peripherals, guaranteeing optimal performance at all times.
- Demonstrated strong customer skills, and responds to complaints with tact and diplomacy.
- Utilized knowledge base articles (KBA's) to empower users to resolve common issues independently.
- Developed comprehensive knowledge of company products, enabling accurate support for client needs.
Education
Associate of Applied Science - Network Systems Administration
ITT Technical Institute - Chantilly, VA
Chantilly, United States05.2014
Skills
- Strong Communication Skills
- Agile Methodology Experience
- Test plan creation
- User Acceptance Testing
- Test case development
- Scrum framework understanding
- Manual Testing Proficiency
- Software Development Lifecycle
- Continuous Integration Familiarity
- Critical Thinking Capabilities
- Quality Assurance Planning
- Functional testing expertise
- Regression Testing Expertise
- Usability Testing Knowledge
- Manual Testing
- Functional Testing
- Regression Testing
- Test Documentation
- Defect tracking
- Quality Assurance
- Integration Testing
- Test Planning
- Technical reporting
- Test Reporting
- Product Testing
- Performance Testing
- Agile Software Development
- Scrum Framework
- QA
- Defect documentation
- Customer Service
- Problem-Solving
- Manual test case preparation
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Problem-solving abilities
- Attention to Detail
- Self Motivation
- Defect Tracking and Reporting
- Team Collaboration
- Bug Tracking and Resolution
- Test Plans and Test Methodologies
- Documentation skills
- Team building
- Analytical Thinking
- Task Prioritization
- Written Communication
- Agile Best Practices
- Root Cause Analysis
- Data Analysis
Playing guitar
Musician since the age of 12, playing acoustic and electric guitar. Played Jazz Band in school, and played Worship Music at Church.
Additional Information
ACTIVE SECRET CLEARANCE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SQA Engineer
CTEC
09.2019 - 07.2024
Quality Assurance Specialist
Bevi
02.2019 - 06.2019
Quality Assurance Analyst
Zolon Tech
12.2015 - 01.2019
Level 2 Support Manager
Zolon Tech
02.2015 - 12.2015
Level 1 Helpdesk Agent
Zolon Tech
08.2014 - 02.2015
Associate of Applied Science - Network Systems Administration
ITT Technical Institute - Chantilly, VA
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