Genesis Blaisdell
Cortland
Summary
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Experienced with food handling, preparation, and safety protocols. Utilizes customer service skills to ensure positive experience for patrons. Knowledge of maintaining inventory and ensuring product freshness.
Overview
7
7
years of professional experience
Work History
Dog Sanctuary Caretaker
Little Shelter Animal Rescue
Lisle, NY
09.2023 - Current
- Provided daily care for animals, ensuring cleanliness and comfort in living spaces.
- Assisted in administering medications and tracking health records for rescued animals.
- Monitored animal behavior and reported any concerns to staff promptly.
- Collaborated with team members to maintain shelter operations and improve animal welfare protocols.
- Developed enrichment activities that promoted physical and mental stimulation for animals in care.
- Implemented new cleaning procedures, improving sanitation standards within the facility.
- Provided compassionate care to animals, completing daily tasks such as meal preparation and grooming.
- Remained alert to problems or health issues of animals and competently responded.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Trained new staff members, ensuring high standard of care across team.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
Front Desk Agent
Greek Peak Mountain Resort and Hope Lake Lodge
Cortland, NY
06.2022 - 09.2023
- Managed guest check-ins and check-outs efficiently, ensuring a smooth experience for all visitors.
- Assisted in resolving guest inquiries and concerns promptly, enhancing overall customer satisfaction.
- Coordinated room assignments and maintained accurate reservation records using property management software.
- Collaborated with housekeeping and maintenance teams to ensure rooms met quality standards before guest arrivals.
- Provided information on resort amenities, local attractions, and activities to enhance guest experiences.
- Monitored lobby area to maintain cleanliness and provide a welcoming environment for guests.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
Commercial Cleaner
Absolutely Clean
Cortland, NY
04.2023 - 05.2023
- Developed efficient cleaning schedules to optimize workflow and maintain client satisfaction.
- Conducted regular inspections of facilities to identify areas needing attention or improvement.
- Collaborated with management to establish best practices for enhanced operational efficiency.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices, medical facilities, libraries, retail spaces, police departments, and warehouses.
- Organized and used industrial cleaning products following strict safety procedures.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Refilled soap dispensers and air fresheners in numerous bathrooms.
- Kept building entryway glass clean and polished for professional presentation.
- Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
Grocery Stocker
Grand Union Supermarket
Cortland, NY
12.2020 - 05.2022
- Stocked shelves efficiently, ensuring optimal product placement for enhanced customer visibility.
- Monitored inventory levels, restocking items to maintain store organization and availability.
- Collaborated with team members to streamline stock replenishment processes, reducing downtime.
- Assisted in creating promotional displays that increased product sales and attracted customer interest.
- Conducted regular audits of stock levels, identifying discrepancies and initiating corrective actions promptly.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Answered customer questions and provided detailed product information.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
- Facilitated timely product rotation, ensuring freshness and minimizing waste.
- Checked aisles for spills to complete quick clean-up.
- Greeted customers and directed to requested products.
Counter Salesperson
I.D. Booth, Inc.
Cortland, NY
06.2021 - 10.2021
- Managed daily customer inquiries and order processing efficiently.
- Developed product knowledge to advise customers on suitable options.
- Coordinated inventory management and ensured stock levels met demand.
- Built strong rapport with customers, fostering loyalty and repeat business.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
- Managed inventory levels, conducting regular stock checks and placing orders as needed.
Deli Clerk
P&C Fresh
Cortland, NY
06.2019 - 12.2020
- Managed deli operations to ensure product freshness and quality.
- Trained new staff on food safety protocols and customer service standards.
- Collaborated with team members to optimize inventory management and reduce waste.
- Developed efficient processes for slicing, packaging, and labeling products.
- Enhanced customer experience by providing personalized recommendations and assistance.
- Maintained cleanliness and organization of deli workspace in compliance with health regulations.
- Assisted in ordering supplies to maintain optimal stock levels for popular items.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
Education
No Degree - Environmental Studies
Tompkins Cortland Community College
Dryden, NYHigh School Diploma -
Homer High School
Homer, NY06.2019
Skills
- Housekeeping tasks
- Personal care
- Safety awareness
- Meal preparation
- Compassionate caregiving
- Medication distribution
- Adaptable problem-solving
- Kennel disinfection
- Customer relations
- Health and safety compliance
- Clear communication
- Customer service
- Decision-making
- Conflict resolution
- Team coordination
- Problem-solving
- Employee training and development
- Complaints handling
- Inventory replenishment
- Desktop computers
- Stock inventory management
Timeline
Dog Sanctuary Caretaker
Little Shelter Animal Rescue
09.2023 - Current
Commercial Cleaner
Absolutely Clean
04.2023 - 05.2023
Front Desk Agent
Greek Peak Mountain Resort and Hope Lake Lodge
06.2022 - 09.2023
Counter Salesperson
I.D. Booth, Inc.
06.2021 - 10.2021
Grocery Stocker
Grand Union Supermarket
12.2020 - 05.2022
Deli Clerk
P&C Fresh
06.2019 - 12.2020
No Degree - Environmental Studies
Tompkins Cortland Community College
High School Diploma -
Homer High School