GENESIS BLANCO
Aventura,USA
Summary
Adept at fostering guest relationships and delivering exceptional customer service, I honed my skills at Williams Island Country Club, mastering menu memorization and multitasking. My proactive approach and team collaboration significantly enhanced guest satisfaction, showcasing my strong work ethic and ability to elevate dining experiences.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Williams Island Country Club
08.2019 - Current
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Greeted and accommodated guests, building positive experience from first interaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Memorized frequent customer preferences to build relationships and loyalty.
- Assisted with training of new staff members.
Server
Marriott
01.2025 - 05.2025
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Managed multiple tables simultaneously while maintaining high service standards.
- Implemented best practices for cleanliness and organization in dining area.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
SOHO Asian Bar & Grill
09.2023 - 02.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Greeted and accommodated guests, building positive experience from first interaction.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Assisted with training new wait staff members to ensure proper procedures were followed at all times.
Cashier
CAO Bakery
05.2019 - 08.2019
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Processed cash, check, and credit cards for customer purchases.
- Developed strong customer service skills by providing efficient and accurate service.
Education
Bachelor of Science - Health Administration
Florida Atlantic University
Boca Raton, FL06-2027
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Team collaboration
- Safe food handling
- Menu memorization
- Relationship management
- Multitasking and organization
- Upselling techniques
- High volume dining
Certification
- CPR Certification
- Responsible Vendor Certificates
LANGUAGES
Spanish
Bilingual
Timeline
Server
Marriott
01.2025 - 05.2025
Server
SOHO Asian Bar & Grill
09.2023 - 02.2024
Server
Williams Island Country Club
08.2019 - Current
Cashier
CAO Bakery
05.2019 - 08.2019
Bachelor of Science - Health Administration
Florida Atlantic University