GENESIS BONILLA-SUAREZ
Orlando
Summary
Dynamic Operations Manager with a proven track record at Andretti Indoor Karting & Games, enhancing operational efficiency and team productivity. Skilled in logistics management and strategic planning, I empowered staff to exceed service targets, leading to improved performance outcomes and successful event execution. Committed to exceptional customer service and effective cross-functional coordination.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
7
7
years of professional experience
Work History
Operations Manager
Game Time
07.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Operations Senior Manager
Andretti Indoor Karting & Games
09.2018 - 07.2024
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Improved inventory accuracy with rigorous audit practices.
- Led cross-functional teams to achieve project goals on time and within budget constraints.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Senior Events Executive
Andretti Indoor Karting & Games
09.2018 - 07.2024
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated florists, photographers, and musicians for events.
- Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
- Boosted event attendance by implementing targeted marketing strategies and promotional campaigns.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
Education
Bachelor of Science - Business Administration And Management
Ana G. Mendez University
Orlando, FL06-2024
Skills
- Scheduling and planning
- Operational efficiency
- Logistics management
- Cross-functional coordination
- Strategic planning
- Productivity improvement
- Operations management
- Travel arrangements
- Registration management
- Event marketing
- Time management
- Cash counting
- Cash handling
- Cash register operation
- POS terminal operation
- Sales and negotiation
- Customer service
- Inventory restocking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
Game Time
07.2024 - Current
Operations Senior Manager
Andretti Indoor Karting & Games
09.2018 - 07.2024
Senior Events Executive
Andretti Indoor Karting & Games
09.2018 - 07.2024
Bachelor of Science - Business Administration And Management
Ana G. Mendez University
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