Genesis Boone
San Antonio,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
DIY Retention Customer Service Representative
H&R Block
09.2023 - Current
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Researched and identified solutions to various amounts of technical problems clients faced each day.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Interprets clients’ needs and utilizes software solutions and troubleshooting skills to identify practical solutions.
- Utilizes software solutions, knowledge base, and computer systems to resolve and track user incidents.
- Identify potential security issues and escalates issues appropriately to business partners, including partnering with developers and other lines of business.
- Ability to communicate clearly and calmly on telephone, email and chat and to use effective customer service techniques with clients who may be under stress.
- Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.
Front Desk Receptionist
Marriott San Antonio Airport
04.2022 - 12.2023
- Generated computerized guest bills and processed guest payments.
- Greeted hundred of guests upon arrival and provided assistance with check-in.
- Handled cash, credit and debit card transactions accurately.
- Ensured compliance with company policies and procedures.
- Responded effectively to guest inquiries regarding hotel services, amenities, directions, local attractions.
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
- Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously.
Education
Associate Of Business Administration - Management
San Antonio College
San Antonio, TX2025
Skills
- Information Updates
- Customer Experience
- Active Listening
- Managing Multiple Tasks
- Problem-Solving Ability
- Technical Support
- Microsoft Office
- Data Analysis and Modeling
- Research and Analysis
- Time Management
- Computer Literacy
- Sensitive information
Timeline
DIY Retention Customer Service Representative
H&R Block
09.2023 - Current
Front Desk Receptionist
Marriott San Antonio Airport
04.2022 - 12.2023
Associate Of Business Administration - Management
San Antonio College
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