Genesis Borodkin
Practice Manager of Operations
Tempe,AZ
Summary
Professional with high standards and results-driven approach. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, collections, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
11
11
years of professional experience
1
1
Bachelors Degree
1
1
Certification
Work History
Office Manager
IGO Dental
01.2025 - Current
- Directed daily operations of a high-volume dental office supporting 3 dentists, 12 dental assistants, 2 hygienists, 1 EFDA (Expanded Functions Dental Assistant), and monitored interns, ensuring seamless coordination across clinical and administrative functions.
- Managed full-cycle financial operations including budgeting, payroll, and financial reporting to maintain fiscal health and transparency.
- Identified billing inefficiencies and implemented best practices in coding and claims management, successfully recovering lost revenue and improving reimbursement rates.
- Achieved average monthly collections exceeding $200K by optimizing revenue cycle management, insurance workflows, and treatment acceptance strategies.
- Supervised and developed dental staff, balancing schedules, overseeing clinical support, and fostering a culture of accountability and collaboration.
- Conducted operational audits to ensure compliance with HIPAA, OSHA, and company standards, while driving continuous process improvement.
- Streamlined scheduling, treatment coordination, and insurance verification workflows, reducing patient wait times and improving practice efficiency.
- Spearheaded onboarding and training programs for new hires, reinforcing best practices and creating a collaborative team environment.
- Acted as a liaison between clinical and administrative teams, enhancing communication, aligning goals, and advancing organizational objectives.
Lab Specialist III
Creative Testing Solutions
01.2023 - 01.2025
- Perform routine testing and analysis of biological samples and report issues to appropriate personnel.
- Document and maintain accurate records, ensuring confidentiality.
- Manage supplies: receive, pack, ship, and monitor inventory levels.
- Prepare and prequalify reagents; perform quality control on supplies and equipment.
- Operate, maintain, and troubleshoot lab equipment; conduct preventive maintenance.
- Follow internal SOPs and safety guidelines, escalating complex issues as needed.
- Support performance improvement initiatives and participate in team training.
- Interact with clients and enter analytical results into the computer system.
Office Manager
Desert Sky Dental
01.2002 - 01.2011
- Directed office operations, optimizing workflows and administrative processes to ensure seamless patient care and staff productivity.
- Designed and implemented office policies that improved efficiency, reduced errors, and elevated the overall patient experience.
- Supervised clinical and administrative staff, providing guidance and support to enhance performance and maintain a patient-first culture.
- Resolved patient inquiries with professionalism while safeguarding sensitive information in compliance with HIPAA regulations.
- Oversaw inventory management, billing, and insurance claims processing, ensuring accuracy, timely reimbursements, and cost control.
Education
Bachelor of Science - Biology
Arizona State University
Tempe, Arizona08.2023
Level One Fingerprint Clearance - undefined
Arizona Department of Public Safety
Phoenix, Arizona01.2022
X-ray Certification - Dental
DANB
Tempe, Arizona05.2004
Skills
- Leadership & Team Coordination: Approachable and people-oriented, with the ability to supervise and coordinate the work of personnel to foster full performance and high morale
- Communication & Customer Service: Effective communicator with excellent customer service skills, exhibiting high professionalism and enthusiasm
- Policy Development & Change Management: Change agent experienced in developing, implementing, and maintaining policies and processes
- Analytical & Problem-Solving Abilities: Strong analytical and creative thinking skills with the ability to independently address and resolve challenges
- Healthcare & Office Management: Expertise in patient scheduling, billing, team supervision, insurance coordination, and digital signage management
- Language Proficiency: Ability to read, write, and speak effectively in English
- Account reconciliation
- Staff training and development
Affiliations
- American Association of Dental Office Management (AADOM)
- American Management Association (AMA)
- American Society for Clinical Laboratory Science (ASCLS)
- Arizona Dental Association (AZDA)
Certification
- X-ray Certification - 2004
Timeline
Office Manager
IGO Dental
01.2025 - Current
Lab Specialist III
Creative Testing Solutions
01.2023 - 01.2025
Office Manager
Desert Sky Dental
01.2002 - 01.2011
Level One Fingerprint Clearance - undefined
Arizona Department of Public Safety
X-ray Certification - Dental
DANB
Bachelor of Science - Biology
Arizona State University
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