Genesis Botello
Houston
Summary
Focused and determined with 4 years of hands-on experience answering phone calls, scheduling appointments and directing guests with my retail expertise. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations.
Overview
5
5
years of professional experience
Work History
Patient Access Management
Harris Health
04.2024 - Current
- Increased operational efficiency by implementing standardized processes for patient registration, insurance verification, and medical records management.
- Safeguarded patient privacy by ensuring strict adherence to HIPAA regulations and other guidelines governing confidential information management in a home healthcare setting.
- Supported administrative staff with efficient document management, providing timely access to necessary information for decision-making purposes.
- Managed a diverse caseload of complex illness patients, ensuring timely access to appropriate resources and support services.
- Epic System software experience.
- Actively participated during interdisciplinary team meetings, providing valuable insights related to patient care and medication management.
- Maintained organized file management system to promote accessibility.
- Coordinated scene management during mass casualty incidents, effectively triaging patients for optimal utilization of resources.
Beauty Advisor
Ulta
01.2023 - 04.2024
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Created a positive shopping experience for each customer through effective communication skills.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Evaluated customer skin to determine unique conditions and skin type.
- Administered special promotions such as discounts or loyalty rewards programs.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Alleviated product theft by maintaining sales floor and shopper awareness.
- Updated customer records in database software program accurately.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Cashier
JCPenney
03.2020 - 10.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Associate of Science -
San Jacinto College District
Pasadena, TX08-2025
North Shore Senior High School
Houston, TX05-2022
Skills
- Team Collaboration
- Sales Expertise
- Flexibility and Adaptability
- Organization and Multitasking
- Appointment Scheduling
- Sales Proficiency
- Customer Service
- Client Relationship Building
- Patient access management
- Epic System Software
- Time and attendance management
Languages
Spanish
Full Professional
English
Native/ Bilingual
Education and Training
other,true,other
Timeline
Patient Access Management
Harris Health
04.2024 - Current
Beauty Advisor
Ulta
01.2023 - 04.2024
Cashier
JCPenney
03.2020 - 10.2021
Associate of Science -
San Jacinto College District
North Shore Senior High School
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