Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Genesis Brito

Brooklyn,NY

Summary

Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Resilient and flexible in addressing customer issues and exceeding company objectives with forward-thinking, tenacious strategic centered on driving sales. Skilled in inventory management, demand forecasting and account servicing. Knowledgeable about preparing displays and collaborating with store management to orchestrate successful promotions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Representative

La Gran Via Bakery
04.2020 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Developed and implemented sales strategies to increase profits.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Spanish Interpreter

Medical Clinic
08.2023 - 08.2025
  • Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Supported successful international trade negotiations, interpreting with focus on cultural sensitivity and business terminology to bridge communication gaps.
  • Improved client relations for legal firms by ensuring precise interpretation during consultations, depositions, and trial preparations.

Physical Therapy Aide

PhysicalTherapist
08.2023 - 07.2025
  • Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
  • Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
  • Improved patient recovery by assisting in implementing individualized physical therapy treatment plans.
  • Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
  • Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.

Home Care Aide

HOME CRE
06.2018 - 02.2022
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies

Restaurant Waitress

Elan
01.2019 - 08.2020
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.

Clothes Seller

FASHION
08.2013 - 04.2016
  • Assisted customers with selecting clothing items and accessories based on individual needs.
  • Cleaned, closed, and secured store at end of shift.
  • Greeted customers, identified needs and provided product advice.
  • Restocked shelves and organized displays in alignment with merchandising standards.

Education

GED -

Garden State Science And Technology Institute
05.2024

Skills

  • Problem-Solving Strengths
  • Critical Thinking
  • Merchandise Recommendations
  • Product Merchandising and Distribution
  • I'm good with people Listen to people
  • I'm fast learner
  • hard worker, quick learner and ability to assume responsibility
  • Customer service

Certification

  • CSP - Certified Sales Professional

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Spanish Interpreter

Medical Clinic
08.2023 - 08.2025

Physical Therapy Aide

PhysicalTherapist
08.2023 - 07.2025

Sales Representative

La Gran Via Bakery
04.2020 - Current

Restaurant Waitress

Elan
01.2019 - 08.2020

Home Care Aide

HOME CRE
06.2018 - 02.2022

Clothes Seller

FASHION
08.2013 - 04.2016

GED -

Garden State Science And Technology Institute

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Genesis Brito