Call Center Representative trained and comfortable in customer support and in high call volume environments. Superior computer skills and telephone etiquette. Friendly Sales Associate adept at working in diverse retail and customer service environments. Authorized to work in the US for any employer. Energetic Parent Volunteer with 1.5 years of experience working with children and supporting teachers in school setting. Provided clerical, academic and social support to struggling students. Worked with classroom teachers to learn appropriate plans for each student. Enthusiastic Parent Volunteer with experience assisting teachers and providing instruction to students. Monitors student progress and provides guidance and support to teachers.
Hi, I’m
Genesis Brown
Fresno,CA
Summary
Overview
11
years of professional experience
Work History
IHSS In Home Support Services
IHSS Care Provider
01.2022 - Current
Job overview
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
GrubHub
Delivery Driver
02.2022 - Current
Job overview
- Completed about 10-30 on-time deliveries by choosing best and most efficient routes per day
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Lancaster School District
Elementary School Volunteer
09.2022 - Current
Job overview
- Participated in group activities with students to build teamwork and foster healthy relationships.
- Prepared materials for class activities and art projects.
- Helped students with homework and gave additional tips on studying techniques.
- Assisted with organization and supervision of after-school activities for students.
- Supported teachers in classroom instruction and activities by grading papers and creating presentations.
- Delivered instruction to students on how to remain safe when using online sources or surfing internet.
- Enforced rules and instructions to maintain discipline.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
Exact Staff
Material Handler
11.2019 - 06.2021
Job overview
- Put products in places need to be
- Find products on shelves, wrap or package them appropriately, and place them on delivery trucks
- Also take products off of trucks and put them on shelves.
- Used hand-held scanners and physical logs to accurately track item movements
- Kept storage areas organized, clean, and secure to fully protect company assets
- Performed cycle counts and inventory control to accurately track product levels
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks
- Shipped material and performed boxing, packing, labeling, and preparation of related documents
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network
Stanton Optical
Patient Coordinator
01.2018 - 10.2019
Job overview
- Schedule up to 50 appointments per day, take payments, handle cash, debit and credit cards, dispense glasses, pre-test patients for eye exams, make frame and lenses orders.
- Explained upcoming treatment preparation, instructions, and other facts to patients
- Responded to inquiries by directing calls to appropriate personnel
- Resolved customer complaints using established follow-up procedures
- Organized patient records and database to facilitate information storage and retrieval
Morris Compass Group
Cashier
02.2018 - 11.2018
Job overview
- Handling cash, debit card, checking out merchandiser, making and serving food items.
- Greeted customers entering store and responded promptly to customer needs
- Restocked and organized merchandise in front lanes
- Performed cash, card and check transactions to complete customer purchases
- Used POS system to enter orders, process up to 50-150 payments and issue receipts per shift
- Responded promptly to requests for assistance, spills and customer inquiries
Ross clothing store
Cashier
03.2016 - 10.2016
Job overview
- Handling cash in register, assisting customers finish their purchase politely and courteously, maintain balance of register.
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Restocked and organized merchandise in front lanes
- Performed cash, card and check transactions to complete customer purchases
- Used POS system to enter orders, process payments and issue receipts
- Conducted inventory counts by adding each item in stock and documenting in computer system
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects
- Lifted up to 30 pounds at once and used forklift to move heavier loads
THD B&D Quality Home Services
Surveyor/Appointment Setter
01.2016 - 03.2016
Job overview
- Collect opinions of customer, ballot, set appointments.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Home Depot
Cashier
02.2015 - 03.2015
Job overview
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Restocked and organized merchandise in front lanes
- Performed cash, card and check transactions to complete customer purchases
- Used POS system to enter orders, process payments and issue receipts
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects
IHSS In Home Support Services
IHSS Care Provider
10.2013 - 07.2014
Job overview
- Administered medication as directed by physician.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Macy's
Customer Service Representative
09.2012 - 01.2013
Job overview
- Greeted customers entering store to ascertain what each customer wanted or needed
- Politely assisted customers in person and via telephone
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Answered product questions with up-to-date knowledge of sales and store promotions
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot
- Provided ongoing guest service, including giving fashion advice
- Maintained cleanliness and presentation of stock room and production floor.
Education
Buchanan High SchoolClovis, CA
High School Diploma
2012
University Overview
Skills
- Customer service
- Workflow management
- Scheduling
- Receptionist
- Data Entry
- Classroom Supervision
- Safety Awareness
- Positive Learning Environment
- Educational Settings
- Classroom Organization
- Supporting Daily Living Needs
- Medical Records Management
- Household Support
- Personal Care Assistance
- Mobility Support
- Patient Care
Additional Information
Additional Information
- SKILLS
- Exceptional communication skills
- Quick learner
- Strong client relations
- Multi-line phone talent
- Credit card processing
- Skilled in call center operations
- Multi-line phone operation proficiency
- Call center metrics decoding aptitude
- Exceptional workflow management
- Adheres to customer service procedures
- Committed to maintaining data integrity
- Strong problem solving aptitude
- Persuasive speaker
- Completed telephone training seminar
Timeline
Elementary School Volunteer
Lancaster School District
09.2022 - Current
Delivery Driver
GrubHub
02.2022 - Current
IHSS Care Provider
IHSS In Home Support Services
01.2022 - Current
Material Handler
Exact Staff
11.2019 - 06.2021
Cashier
Morris Compass Group
02.2018 - 11.2018
Patient Coordinator
Stanton Optical
01.2018 - 10.2019
Cashier
Ross clothing store
03.2016 - 10.2016
Surveyor/Appointment Setter
THD B&D Quality Home Services
01.2016 - 03.2016
Cashier
Home Depot
02.2015 - 03.2015
IHSS Care Provider
IHSS In Home Support Services
10.2013 - 07.2014
Customer Service Representative
Macy's
09.2012 - 01.2013
Buchanan High School
High School Diploma
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