Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Genesis Bueno

Melville

Summary

Dynamic manager with a proven track record at Sweetgreen, excelling in customer service and strategic planning. Expert in conflict resolution and employee training, enhancing team performance and satisfaction. Recognized for implementing effective strategies that boosted customer loyalty and streamlined operations, fostering a positive work environment and achieving operational excellence.

Overview

6
6
years of professional experience

Work History

Manager

Sweetgreen
Huntington Station
09.2023 - 03.2025
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Directed recruitment, hiring, and training of new staff members.
  • Trained employees on additional job positions to maintain coverage of roles.

Trainer

Sweetgreen
Huntington Station
07.2023 - 03.2025
  • Recommended changes or improvements in existing training processes as needed.
  • Documented all training activities including attendance records, feedback forms, surveys.

Team Member (Prep)

Cava
Melville
01.2020 - 06.2023
  • Follow and complete all items required as listed on prep-sheet, basic knife handling skills and food knowledge, inform the manager immediately of product shortages, effectively communicate with team regarding menu items, catering request, and other issues in the kitchen.
  • Costumer Service (Cashier) Handling cash transactions with customers, scanning goods, collecting payments, issuing receipts, refunds, change or tickets and redeeming stamps and coupons. Complete daily cash and credit sales reports for supervisors and store managers. Helping customers in their needs.
  • Culinary Lead Monitors work of cooks and others to ensure production, performance, procedures, and finished products meet quality and sanitation standards.

Clerical Assistant

General Staffing LLC.
04.2019 - 01.2020
  • Handling basic office duties like answering phone calls, sorting, and filing documents, dispatching, recruiting, fast finding qualified candidates, scheduling appointments, and maintaining office records.

Education

Associate of Science - Criminal Justice

Suffolk County Community College
Brentwood, NY

Skills

  • Customer service
  • Multitasking
  • Organization
  • Problem solving
  • Teamwork
  • Culinary experience
  • Communication
  • Leadership
  • Food safety
  • Bilingual
  • Conflict resolution
  • Employee training
  • Strategic planning
  • Decision-making
  • Positive attitude

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Manager

Sweetgreen
09.2023 - 03.2025

Trainer

Sweetgreen
07.2023 - 03.2025

Team Member (Prep)

Cava
01.2020 - 06.2023

Clerical Assistant

General Staffing LLC.
04.2019 - 01.2020

Associate of Science - Criminal Justice

Suffolk County Community College

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