Genesis Cabrera Otey
Summary
Knowledgeable District Manager with proven track record in overseeing multiple locations and driving operational excellence. Successfully managed teams to improve customer satisfaction and streamline processes. Demonstrated leadership and strategic planning skills to achieve business goals and foster team collaboration.
Overview
10
10
years of professional experience
Work History
District Manager
Prime Communications AT&T
11.2023 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Grew YOY sales % by consistently meeting and exceeding quotas.
Retail Sales Trainer
Prime Communications AT&T
10.2023 - 11.2023
- Increased employee retention rates through targeted mentorship programs that paired experienced staff members with new hires, offering ongoing guidance and support throughout their initial months on the job.
- Improved sales performance by developing and implementing comprehensive training programs for retail staff.
- Enhanced overall brand reputation by ensuring all employees were well-versed in product knowledge, enabling them to better assist customers and provide expert recommendations based on individual needs.
- Fostered a positive work environment by delivering motivational presentations and engaging team-building exercises during training sessions.
- Facilitated specialized workshops focusing on advanced selling techniques tailored towards high-value products or premium clients, boosting overall revenue generation capabilities.
- Collaborated with store managers to identify areas of improvement in employee performance, resulting in increased sales productivity.
Retail Sales Manager
Prime Communications AT&T
08.2016 - 10.2022
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Retail Sales Consultant
Prime Communications AT&T
01.2015 - 08.2016
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Conducted regular product demonstrations, increasing interest in featured items.
Education
General Studies
Long Beach City College
Long Beach, CAHigh School Diploma -
Calvary Chapel High School
Downey, CA05-2008
Skills
- Leadership skills
- Recruiting and hiring
- Goal setting and performance metrics
- Decision-making
- Conflict management
- Financial management
- Team development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
District Manager
Prime Communications AT&T
11.2023 - Current
Retail Sales Trainer
Prime Communications AT&T
10.2023 - 11.2023
Retail Sales Manager
Prime Communications AT&T
08.2016 - 10.2022
Retail Sales Consultant
Prime Communications AT&T
01.2015 - 08.2016
General Studies
Long Beach City College
High School Diploma -
Calvary Chapel High School
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