Genesis Caisedo
Houston,TX
Summary
Achieved high customer satisfaction by effectively addressing client concerns and fostering trust. Enhanced operational excellence through strategic inventory management and team leadership. Promoted teamwork and improved healthcare outcomes in a fast-paced pharmacy environment.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
GetixHealth
Sugar Land, TX
06.2025 - Current
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Managed customer inquiries using CRM software to ensure accurate information delivery.
- Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction.
- Trained new team members on company policies and customer service best practices.
- Resolved escalated issues efficiently, maintaining high levels of customer loyalty and trust.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Explained insurance benefits, fees and procedures to patients.
- Submitted insurance claims and updated patients' insurance information.
Shift Lead
Walgreen
Houston, United States
11.2022 - 04.2025
- Supervised daily operations for a team of 15 employees, which helped maintain a high level of customer service and ensured efficient store performance.
- Trained new staff on company policies and procedures, contributing to a smoother onboarding process that improved team productivity and morale.
- Implemented inventory management techniques that reduced stock discrepancies by 20%, leading to better product availability and enhanced customer satisfaction.
- Coordinated promotional events and sales initiatives, which boosted store traffic and increased monthly sales by 10% during key promotional periods.
- Led a team of five associates during peak hours, which improved customer service ratings by 25% and ensured that all tasks were completed efficiently. This helped create a more positive shopping experience for customers.
- Oversaw inventory management and restocking processes, which reduced stock discrepancies by 15% and kept shelves organized. This effort helped maintain product availability and increased overall sales.
- Trained new team members on company policies and procedures, which helped them integrate quickly and effectively into the workflow. This training not only boosted team morale but also enhanced overall productivity.
- Analyzed sales trends and customer feedback, which allowed us to adjust promotions and improve merchandising strategies. This initiative led to a 10% increase in sales during seasonal events, benefiting the store’s bottom line.
Pharmacy Technician
Houston
TX, USA
09.2022 - 07.2024
- Filling and Preparing medication at a fast-paced orders, while labeling each medication bottle with patient information
- Transcribe prescription order onto the computer
- Prior authorization of medication and refills to doctor’s office
- Maintain a clean and hygienic environment.
- Assisted pharmacists in preparing and dispensing medications, which ensured that patients received the correct prescriptions promptly, enhancing overall customer satisfaction.
- Maintained accurate inventory records and conducted regular stock checks, helping to minimize medication shortages and ensuring that necessary supplies were always available for patient care.
- Educated patients on proper medication use and potential side effects, which empowered them to take charge of their health and improved adherence to treatment plans.
- Collaborated with healthcare professionals to resolve medication-related issues, which strengthened interdepartmental communication and led to better outcomes for patients seeking care.
Case Manager
Houston
TX, USA
09.2019 - 07.2021
- Met regularly with clients to support case plan accomplishment and reevaluate goals.
- Helped clients fill out job and housing applications and court documents.
- Assisted clients with helping to identify rights and available programs.
Customer Service Representative
Access To Care
TX, USA
03.2020 - 02.2021
- Addressed customers courteously using suitable methods and problem-solving skills.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Handled customer inquiries and resolved issues promptly, which helped maintain a 95% satisfaction rate and ensured that clients felt valued and supported.
- Collaborated with the outreach team to develop informational materials, which improved customer understanding of our services and led to a 30% increase in program participation.
Education
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Alteirus Career College
Houston, TXHigh School Diploma - undefined
Alief Taylor High School
Houston, TX01.2006
Skills
- Medical Terminology
- Retail Pharmacy Procedures
- Compounding
- IV Admixture
- Interpreting Physicians Orders
- Anatomy and Physiology
- Rx Net Software
- Microsoft Office
- Attention to Detail
- Customer Relations
- Problem-Solving
- Communication
- Time Management
- Leadership
- Team Supervision
- Training and Development
- Inventory Management
- Sales Analysis
- Excel
- Call center experience
- Payment processing
- Active listening
- Critical thinking
- Data entry
- Payment acceptance
LANGUAGES
Spanish Native
Timeline
Customer Service Representative
GetixHealth
06.2025 - Current
Shift Lead
Walgreen
11.2022 - 04.2025
Pharmacy Technician
Houston
09.2022 - 07.2024
Customer Service Representative
Access To Care
03.2020 - 02.2021
Case Manager
Houston
09.2019 - 07.2021
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Alteirus Career College
High School Diploma - undefined
Alief Taylor High School