Compassionate and detail-oriented Medical Assistant and Technician with 5 years of experience supporting physicians, managing patient care, and performing clinical and administrative duties in fast-paced healthcare settings. Skilled in taking intake forms, preparing exam rooms, and maintaining accurate medical records. Committed to delivering high-quality care and enhancing patient satisfaction.
Overview
4
4
years of professional experience
Work History
Licensed Aesthetician
Hand & Stone Massage and Facial Spa
West Palm Beach
02.2025 - Current
Conduct in-depth skin consultations to assess client needs and recommend customized treatments.
Perform a range of services including facials, extractions, microdermabrasion and LED treatments.
Educate clients on proper home skincare routines and promote appropriate retail products.
Maintain high sanitation standards and ensure compliance with state board regulations.
Build loyal clientele through exceptional customer service and follow-up care.
Front Desk Receptionist/Manager
Advanced Rehabilitation Physical Therapy
Boca Raton
03.2023 - 02.2025
Monitoring incoming emails and distributing to necessary team members
Managing office supplies, ensuring team member always have access to vital equipment and materials
Meeting and greeting customers, ensuring they feel welcome and comfortable
Retaining unhappy customers by listening to their issues and providing solutions to solve them
Keeping store clean, tidy and presentable for patients
Processing transactions including cash/card payments
Keeping patients health charts up to date and advising colleagues of issues
Data entry into EMR system database in an accurate and timely manner
Assisting clinical team when needed
Maintained up-to-date and accurate database for over 100 patients
Reduced unnecessary expenses by over 10% within a year
Handled administrative duties with 90% efficiency
Resolved complaints within agreed service timeframes
Chiropractic Technician
Hoffman Chiropractic
Boynton Beach, Florida
04.2022 - 12.2022
Performed administrative tasks such as scheduling appointments, answering phones, filing paperwork, and accepting payments.
Documented any changes in patient's condition or response to treatment.
Assisting with Chiropractic treatments & modalities.
Tech & Client Care Specialist
Fyzical Therapy & Balance Centers
Wellington
07.2021 - 01.2022
Greet and assist patients as they arrive. Verify insurance information, collect payments, and encourage timely return visits while promoting patient feedback.
Handle patient intake and gather data for new patients, including scheduling appointments, following up, and maintaining communication, such as sending appointment reminders and managing cancellations or reschedules.
Support the clinic's operations by cleaning equipment, preparing treatment areas, and helping patients move between stations
Attention to detail so I could properly monitor a patient's condition during strength training, exercising or passive therapy methods
Compassionate with patients that are recovering from life-changing injuries and illnesses or learning to live with chronic conditions
Interpersonal communication by explaining treatment methods and health conditions in simple terms
Promoting overall positive mental and physical health with patients through exercise and activities
Worked with Physical Therapist or PTA to determine patient treatment and education plans, resulting in a 80% increase in positive results
Ensure clients are being seen in a timely manner with no backlogs
Maintain a smooth flow of patients through the clinic and gym