Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Genesis Casey

harrisburg,Pennsylvania

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Babysitter/Childcare Provider

Self-employeed
01.2025 - Current
  • Provided care for children, ensuring their safety and well-being during parents' absence.
  • Organized educational and recreational activities to promote children's development.
  • Communicated effectively with parents regarding children's daily activities and any concerns.
  • Maintained a clean and organized environment, adhering to household routines and rules.

Shift Lead Manager

Teriyaki Madness
07.2019 - 09.2022
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
  • Trained new employees, fostering a collaborative and productive work environment.

Education

Bachelor of Science - Nursing

Harrisburg Area Community College
Harrisburg, PA
06-2028

Skills

  • Leadership & Team Management
  • Customer Service Excellence
  • Time Management & Multitasking
  • Communication Skills
  • Problem-Solving Abilities
  • Fast learner with an intuitive grasp of new systems and software
  • Always punctual, polished, and ready to assist others
  • Thrives in roles requiring multitasking and discretion

Certification

OSHA 10 Hour Certified

ServSafe Food Handler

ACF Certified Fundamentals Cook

ServSafe Allergen Certification

ServSafe Manager Certified

Timeline

Babysitter/Childcare Provider

Self-employeed
01.2025 - Current

Shift Lead Manager

Teriyaki Madness
07.2019 - 09.2022

Bachelor of Science - Nursing

Harrisburg Area Community College

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