Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
Genesis Castillo
Houston,Texas
Summary
Overview
6
years of professional experience
Work History
BROWN & MUSSLEWHITE LAW FIRM
ADMINISTRATIVE ASSISTANT
2017.08 - Current (7 years & 1 month)
Job overview
- Microsoft experience.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
SIGNIFY HEALTH
QUALITY ASSURANCE AUTOMATION ENGINEER
2021.08 - 2022.01 (5 months)
Job overview
- Applied Agile Delivery methods to simplify testing process decisions through iterative development.
- Designed standardized processes and protocols to continuously improve operational efficiency through positive iteration.
- Integrated test automation into layers of application stacks to improve product quality.
- Monitored emerging test automation frameworks, technologies and best practices for useful developments.
AMAZON
WAREHOUSE PROCESSOR
2020.01 - 2021.05 (1 year & 4 months)
Job overview
- Fast pace ability to process and organize items.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
PANDA EXPRESS
ASSISTANT MANAGER
2018.04 - 2020.01 (1 year & 9 months)
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Education
TEXAS STATE UNIVERSITY San Marcos, TX
BACHELOR'S DEGREE (COMPUTER SCIENCE)
05.2021
University Overview
Skills
- Trustworthiness and discipline.
- Punctual and reliable.
- Multitasker
- BILINGUAL
- Problem Solver
- Customer Service oriented
- Selenium Web driver
- Daily Status Reports
- Quality Assurance Procedures
- Business Development Understanding
- Business Planning
- Customer Relations
- Automation knowledge
Languages
Spanish
Native or Bilingual
Timeline
QUALITY ASSURANCE AUTOMATION ENGINEER
SIGNIFY HEALTH
2021.08 - 2022.01 (5 months)
WAREHOUSE PROCESSOR
AMAZON
2020.01 - 2021.05 (1 year & 4 months)
ASSISTANT MANAGER
PANDA EXPRESS
2018.04 - 2020.01 (1 year & 9 months)
ADMINISTRATIVE ASSISTANT
BROWN & MUSSLEWHITE LAW FIRM
2017.08 - Current (7 years & 1 month)
TEXAS STATE UNIVERSITY
BACHELOR'S DEGREE (COMPUTER SCIENCE)
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