Genesis Castro
New York,NY
Summary
Facilities Coordinator who is well-versed in various building systems and proficient in coordinating internal teams and resources. My expertise extends to managing external vendor support for complex services and repairs, with a history of meeting company needs with consistent and organized practices. My unwavering commitment is to ensure seamless operations, offering a positive experience for both staff and client, while adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
JLL at Google - Facilities Coordinator
John Lang Lasalle
New York, NY
10.2023 - Current
- Assembled and arranged conference and facility equipment in designated rooms per event requirements.
- Collected, analyzed and prepared reports of statistical data to assess facility management objectives.
- Processed purchase orders for new materials needed for upkeep or repair of facilities.
- Create tickets for building services such as janitorial, maintenance,
safety, and security concerns. - Take ownership of a monthly KPI Audit; assisting our site to
consistently maintain a 95%+ passing grade through regular follow
ups. - Facilitate strategic discussions across REWS’ business areas, including real estate, project management, third-party vendor management, operations and finance.
- Lead all aspects of facilities services and operations for Google’s New York building
Tenant Services Coordinator
K&R Realty Management Inc.
New York, NY
12.2021 - 10.2023
- Run work order reports daily, using three software programs Yardi, Spire & MDS, while simultaneously Coordinated maintenance requests from tenants and scheduling contractors as needed.
- Attended conferences, seminars, workshops related to tenant services industry trends.
- Oversaw daily operations, maintenance and administration of various properties.
- Managed tenant inquiries and complaints, responding in a timely manner.
- Coordinated appointments with contractors for building repairs and appliance repairs for individual apartments, while managing contracts and proposals.
- Touched base with supers daily, ensuring all buildings are well maintained & certifying all buildings are up to code and ready for inspections.
Sales Associate Team Leader
Disney Store
New York, NY
10.2017 - 12.2021
- Participating in the day-to-day operations of the store, supervising staff in providing superior customer service and ensuring that the guests, both internal and external, have the best retail experience.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Supported management team with floor sets and arrangements
- Monitored backstage staff execution of stock and visual merchandising standards by using guidelines provided in delivery, markdowns, recovery, replenishment and floor moves to ensure the store is well organized and stocked.
- Executed the day-to-day action plans developed by the General Manager to provide an effective and efficient store operation.
Education
Bachelor of Science - Criminology
John Jay College of Criminal Justice of The City University of New York
New York, NY05-2020
Skills
- Proficient in MDS & Yardi Software Microsoft office, Business Management, Leadership and Monitoring
- Thrive in diverse team environments, fostering effective collaboration and building strong relationships with individuals from various backgrounds
- Generate Work Orders
- Vendor Coordination
- Repairs and Maintenance
- Budget Administration
- Data Evaluation
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
JLL at Google - Facilities Coordinator
John Lang Lasalle
10.2023 - Current
Tenant Services Coordinator
K&R Realty Management Inc.
12.2021 - 10.2023
Sales Associate Team Leader
Disney Store
10.2017 - 12.2021
Bachelor of Science - Criminology
John Jay College of Criminal Justice of The City University of New York
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