Genesis Colson
Charlotte,NC
Summary
Experienced and enthusiastic Consultant with track record of success across a wide range of industries. Highly self-motivated and possesses exceptional interpersonal, problem-solving and analytical skills. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Consultant
Ally Bank
12.2022 - Current
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Evaluated customer needs and feedback to drive product and service improvements.
RELATIONSHIP BANKER
Bank of America
01.2021 - 01.2022
- Manage assigned customers and proactively meet with them - in person and over the phone - to build lasting relationships, discover financial needs, and tailor product and service recommendations
- Cultivated strong customer relationships by providing tailored advice and services.
- Assisted clients with completing required forms for opening and closing bank accounts.
- Adapted products and services to suit customers' changing financial circumstances.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
STORE MANAGER
Kids Footlocker
03.2021 - 03.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
Assistant Store Manager
Footlocker Inc
07.2018 - 03.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
University of North Carolina At Charlotte
Charlotte, NCSkills
- Agile
- Categorization and organization
- Critical thinking
- Running research
- Waterfall
- Staff Training
- Time Management
- Software Applications
- Mockups and Prototypes
Certification
- Project Management Foundations, LinkedIn Learning- 2023
Timeline
Consultant
Ally Bank
12.2022 - Current
STORE MANAGER
Kids Footlocker
03.2021 - 03.2022
RELATIONSHIP BANKER
Bank of America
01.2021 - 01.2022
Assistant Store Manager
Footlocker Inc
07.2018 - 03.2021
University of North Carolina At Charlotte
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