Genesis Contreras
Cumby,TX
Summary
Proficient in office management and team leadership, I've excelled at GISD by enhancing office efficiency and fostering employee relations. I've consistently ensured compliance and improved customer service, contributing to a positive and productive work environment. Experienced with overseeing operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Demonstrates exceptional team leadership and customer service skills.
Overview
6
6
years of professional experience
Work History
Special Education Assistant
CISD
06.2024 - Current
- Assist educational diagnosticians by revising ARD paperwork and ensure all is in compliance.
- Send out reminders to parents via mail, email, and phone calls regarding upcoming ARD meetings.
- Add referrals and new students to our system using Frontier Special Education software.
- Prepare materials for diagnosticians to use to comply with established sped services.
- Ensured compliance with federal, state, and district regulations related to special education services.
Customer Service Representative
Navient
01.2024 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Accounting Clerk
GISD
07.2023 - 12.2023
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Assisted in annual budget preparation, ensuring accurate data entry and analysis for informed decision-making.
- Managed and responded to correspondence and inquiries from teachers and vendors.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Provided exceptional customer service when addressing teacher inquiries related to invoices, payments, or account balances.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
Administrative Assistant
GISD
07.2021 - 07.2023
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Contributed to a positive work atmosphere by providing administrative support as needed while maintaining strong interpersonal relationships among staff members.
Office Management Assistant
GISD
08.2019 - 07.2021
- Delivered excellent customer service through prompt responses to student inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized company events and gatherings, fostering positive employee relations and company culture.
- Handled sensitive documents with confidentiality, ensuring data privacy was upheld consistently.
- Increased efficiency by organizing electronic files using consistent naming conventions and folder structures across teams.
Cash Office Manager
Sears
10.2018 - 05.2019
- Ensured compliance with company policies and financial regulations through regular reviews of cash handling procedures.
- Managed the preparation of daily bank deposits while maintaining accurate records of all transactions for auditing purposes.
- Provided exceptional customer service by addressing and resolving any escalated issues involving monetary transactions quickly and professionally.
- Implemented effective loss prevention strategies by closely monitoring transactions, identifying suspicious activities, and taking appropriate action when necessary.
Education
Bachelor of Science - Organizational Leadership
Texas A&M At Commerce
Commerce, TX05.2025
Skills
- Office Management
- Team Leadership
- Relationship Building
- Office Administration
- Data Entry
- File Organization
- Customer Service
- Problem-Solving
- Microsoft Word
- Patience and Empathy
- Employee Relations
Languages
Spanish
Native or Bilingual
Timeline
Special Education Assistant
CISD
06.2024 - Current
Customer Service Representative
Navient
01.2024 - 04.2024
Accounting Clerk
GISD
07.2023 - 12.2023
Administrative Assistant
GISD
07.2021 - 07.2023
Office Management Assistant
GISD
08.2019 - 07.2021
Cash Office Manager
Sears
10.2018 - 05.2019
Bachelor of Science - Organizational Leadership
Texas A&M At Commerce
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