Genesis Corbett

Ranked #1 in district sales performance, surpassing monthly device, accessory, and service plan targets by up to 150%.

Delivered consultative sales solutions that boosted customer retention and revenue.

Trained and mentored new team members on sales techniques, customer engagement, and T-Mobile’s Un-carrier Values, boosting team performance.

Proactively resolved technical and billing issues, reducing escalations and enhancing overall customer satisfaction.

• Supported 100+ clients daily with tax preparation inquiries, ensuring accuracy and compliance with IRS regulations.
• Consistently exceeded digital product sales quotas by identifying opportunities to upsell DIY software and online tax solutions.
• Coordinated seamlessly with local tax offices to optimize scheduling, improve client flow, and reduce appointment cancellations.
• Delivered empathetic, client-focused service in high-pressure situations, achieving high client satisfaction scores.

• Led and coached a team of 3 associates, increasing store sales by 90% in 2023 through a new customer engagement strategy.
• Ranked in the top 3% out of 800 sales leads nationwide, consistently driving $100K+ in monthly sales.
• Promoted multiple times for surpassing sales targets, delivering industry-leading customer experiences, and mentoring peers.

• Managed a weekly caseload of 200+ inbound calls for disability, leave, and workers’ compensation claims, maintaining efficiency under tight deadlines.
• Verified and processed sensitive medical and employment data with 100% accuracy and HIPAA compliance.
• Collaborated with internal departments and external providers to streamline claim intake and documentation.
• Recognized for delivering compassionate, professional support, ensuring client trust during challenging life events.