Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Genesis Dugarte

Coral Gables,FL

Summary

I am a graphic design professional with strong proficiency in computer applications. My skills include:

Productivity & Office Tools
  • Advanced Microsoft Office Suite (Excel—pivot tables, macros, VBA; Word, PowerPoint, Outlook).
  • Google Workspace (Docs, Sheets, Drive, cloud collaboration).

Design & Multimedia

  • Adobe Creative Cloud (Photoshop, Illustrator, Premiere Pro).


Results driven manager with 10 years of experience leading high-performing teams in retail, restaurant, hospitality environments. Proven ability to optimize operations, drive sales growth, and elevate customer satisfaction through strategic leadership and hands on problem solving. Adept at financial management, staff development, and process improvement in fast paced settings.



Overview

13
13
years of professional experience

Work History

Manager

Stephanie's Crepes
01.2023 - Current
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Maintained facility and grounds to present positive image.

Graphic Designer

Freelancer
05.2017 - Current
  • Designed visually appealing graphics for print and digital media, enhancing brand identity.
  • Collaborated with cross-functional teams to develop creative concepts that aligned with client objectives.
  • Led design projects from concept to completion, ensuring high-quality deliverables and adherence to timelines.
  • Conceptualized creative designs for print materials, banners, and signs.


Note: This is not a stable job.

General Manager

SBJ 18 Inc.
01.2021 - 08.2024
  • Directed operational strategies to enhance productivity and streamline processes across multiple departments.
  • Implemented performance metrics to evaluate team efficiency and drive continuous improvement initiatives.
  • Cultivated a high-performance culture through mentorship and training of staff, fostering professional development.
  • Developed and executed strategic plans aligning with organizational goals to achieve overall business objectives.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Waitress

Divino Ceviche
09.2016 - 06.2020
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Managed multi-table service efficiently to ensure timely order fulfillment.
  • Handled customer inquiries and resolved complaints to enhance guest satisfaction.
  • Used cash registers and credit card machines to cash out customers.
  • Answered customers' questions, recommended items, and recorded order information.

Assistant Manager

Divino Ceviche
09.2016 - 06.2020
  • Led team in implementing operational improvements to enhance efficiency and service quality.
  • Developed training programs for new staff, fostering skill development and adherence to company policies.
  • Streamlined inventory management processes, resulting in optimized stock levels and reduced waste.
  • Defined clear targets and objectives and communicated to other team members.

Supervisor of Operations

BetCris
02.2012 - 09.2015
  • Oversaw daily operations, ensuring adherence to safety and quality standards.
  • Streamlined workflow processes, enhancing productivity across multiple teams.
  • Trained and mentored staff on operational best practices and compliance protocols.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.

Education

Associate of Arts - Graphic Design

Unimar
Venezuela
11-2012

High School Diploma -

Fray Elias Maria Sendra
Venezuela
01-2004

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Inventory management
  • Computer skills
  • Positive attitude
  • Hiring and training
  • Staff training
  • Adobe creative suite

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Manager

Stephanie's Crepes
01.2023 - Current

General Manager

SBJ 18 Inc.
01.2021 - 08.2024

Graphic Designer

Freelancer
05.2017 - Current

Waitress

Divino Ceviche
09.2016 - 06.2020

Assistant Manager

Divino Ceviche
09.2016 - 06.2020

Supervisor of Operations

BetCris
02.2012 - 09.2015

Associate of Arts - Graphic Design

Unimar

High School Diploma -

Fray Elias Maria Sendra
Genesis Dugarte