Genesis Espinoza

• Prepared espresso beverages, specialty drinks, and brewed coffee with consistent quality standards.
• Operated POS system, processed orders, and handled cash and card transactions accurately.
• Delivered friendly customer service in fast-paced farm market and café environment.
• Maintained clean café stations, sanitizing equipment, counters, and service areas throughout shifts.
• Restocked milk, syrups, cups, and merchandise to support smooth daily operations.
• Trained new team members on drink preparation, sanitation practices, and guest service expectations.
• Coordinated with kitchen and retail staff to fulfill orders efficiently during peak traffic.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Created seasonal beverage menu, driving increased interest and sales during holiday periods.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Followed exact recipes for mixing and preparing beverage and food items.
• Helped management keep adequate supply on hand by notifying of shortages.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Handled cash, card, and voucher transactions while following payment and receipt procedures.
• Supported busy seasonal operations by adapting quickly to changing customer volume and priorities.
• Trained new cashiers on register procedures, customer service standards, and closing tasks.

• Processed customer payments accurately using cash register and POS system. 2. Greeted customers and answered service questions in fast-paced laundromat environment. 3. Balanced cash drawer and reconciled daily receipts with attention to detail. 4. Assisted customers with washer, dryer, and detergent selection. 5. Monitored facility cleanliness and reported maintenance issues promptly. 6. Restocked laundry supplies and kept front counter organized for smooth service. 7. Resolved billing discrepancies and provided courteous support during customer concerns. 8. Followed cash-handling procedures to maintain accurate transactions and secure drawer.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Longwood CTE Cosmetology Program

• Awarded [Award Name]
• Honor Roll Quater One , Quater Two And Quater Threee (2025-2026)
• 3.2 GPA