Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Genesis Febles

Buffalo

Summary

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

2026
2026
years of professional experience

Work History

Patient Service Representative

2024 - Current
  • Managed patient scheduling and appointment confirmations to enhance operational efficiency.
  • Verified insurance eligibility and coverage for patients.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Built and maintained positive working relationships with patients and staff.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Resolved patient complaints efficiently, contributing to a positive healthcare experience.

Beauty Advisor

Target
11.2019 - 05.2024
  • Assisted in inventory management, ensuring stock levels met customer demands and minimized shortages.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

High School Diploma -

SUNY Buffalo State
Buffalo, NY

No Degree - Communication And Media Arts

SUNY Erie Community College
50 Cobham Drive
06-2028

Skills

  • Customer service
  • Patient greeting
  • Conflict resolution
  • Appointment reminders
  • Front desk supervision
  • Problem-solving
  • Friendly and outgoing
  • Attention to detail
  • Registration and scheduling

Accomplishments

  • Resolved a siltation with a patient, who had ongoing issues with mother. I was able to meet with his counselor, and the patient to resolve the situation. Patient grew an attachment to me, and wanted to keep
  • Achieved working on ticklers, which is getting the patients the appointments they need. Not only does it help with audits it helps the patient get the follow up care they need.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Beauty Advisor

Target
11.2019 - 05.2024

Patient Service Representative

2024 - Current

High School Diploma -

SUNY Buffalo State

No Degree - Communication And Media Arts

SUNY Erie Community College